Transit Ambassador (BPOA)

Job Summary

Ride BART to a satisfying career that lets you both : 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

This is a BART Police Officers' Association (BPOA) represented position. Step 1 : $31.27 / hourly to Step 5 : $38.40 / hourly (BPOA Hourly). Note : All external candidates will start at Step 1. All current BART employees and qualified individuals who are not yet BART employees may apply. Transit Ambassadors are scheduled as assigned. (Must be willing to work various shifts, weekends, holidays and overtime.) Supervisor of Crisis Intervention & Outreach Programs. The Bureau of Progressive Policing and Community Engagement's mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.

The Ambassadors for this position will be responsible for performing a variety of duties designed to provide an added sense of security to BART patrons through their presence on trains and engagement with the public. Ambassadors will interact and engage with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system. The Ambassadors will work with management to perform outreach within the community and participate in departmental efforts including informational presentations. This position will require highly motivated individuals that have demonstrated above average communication skills and the ability to interact with diverse communities.

The selection process for this position may include an e-skills assessment, skills / performance demonstration, supplemental questionnaire, written examination, and / or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process. Phase 1 : Pre-Screening Background Questionnaire. Phase 2 : Minimum Qualifications : A review of each applicant's employment application to verify possession of the minimum qualifications. Phase 3 : Oral Boards : Applicants who meet the minimum qualifications and / or additional screening may be invited to participate in an oral panel interview. Phase 4 : Background Investigation (may include a medical exam, psychological, and polygraph exams if applicable). The entire selection process may take 6 months up to (1) year. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his / her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. The selection process for this position will be in accordance with the applicable collective bargaining agreement. Candidates who are unsuccessful in the selection process can reapply for future job openings at a later date.

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer / genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete / submit the Veteran's Preference Application no later than the closing date of the posting.