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Technology Support Specialist
Technology Support SpecialistFargo Public Schools • Fargo, ND, US
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Technology Support Specialist

Technology Support Specialist

Fargo Public Schools • Fargo, ND, US
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Job Type : Full time, Benefits Eligibility : Benefits Eligible, Schedule : 12-months Monday through Friday, Salary Range : From $22.63 to $28.14 per hour

Summary : Provide technical support for students and staff within a school building. This position ensures reliable access to district-supported hardware, software, and network resources that support both instruction and operations.

Responsibilities :

  • Technical Support : Serve as the primary technical support contact for staff and students, troubleshoot hardware, software, and connectivity issues, and provide escalation support to district System Administrators for wired and wireless network issues.
  • Technology Installation & Maintenance : Install, configure, and maintain computers, peripherals, and applications, direct summer workers with installations, upgrades, and replacements, and ensure timely updates and replacements of devices and software.
  • Instructional & Operational Support : Assist with piloting new technology programs and provide feedback for adoption or discontinuation, collaborate with Library Media Specialists, Technology Coaches, and administrators to promote effective use of technology, and support building compliance with the Responsible Use Policy (RUP).
  • Planning & Collaboration : Participate in building technology committee discussions, provide input on building technology needs and recommend upgrades, and perform other related duties as assigned.

Minimum Qualifications :

  • Education : Associate degree in information technology or related field, or equivalent experience.
  • Experience : Computer hardware, software, peripherals, and troubleshooting; configuring and maintaining networked computers.
  • Ability : Communicate effectively (oral and written); work independently and manage multiple priorities; establish and maintain effective working relationships with staff and students; remain calm and effective in stressful situations or with frequent interruptions.
  • Knowledge : Windows operating systems, Chrome OS, iOS; district-supported applications; general computer operations and support practices.

    • Preferred Qualifications :

  • Education : Additional technical certifications or coursework related to information technology.
  • Experience : Providing technical support in a K–12 school environment; supporting educational technology tools and curriculum resources.
  • Ability : Support and train staff in effective technology use; adapt to rapidly changing technologies.
  • Knowledge : Educational applications, digital learning platforms, and responsible use policies in K–12 environments.

    • The Fargo Public School District is committed to maintaining a learning and working environment free from discrimination and harassment in all employment and educational programs, activities, and facilities. The District prohibits discrimination and harassment based on an individual's race, color, religion, sex, gender identity, national origin, ancestry, disability, age, or other status protected by law.

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    Technology Support Specialist • Fargo, ND, US