Overview
Golovko Homes is seeking a highly organized, proactive, and strategic Director of Operations / Operations Manager to support a dynamic, top producing realtor (top 1.5% in US & #1 in Keller Williams Realty in Northern California & Hawaii regions). This key role is integral to our continued growth and success, serving as both the operational backbone of the business and a trusted partner to the Lead Agent.
As the right hand to the Lead Agent, you’ll be responsible for overseeing and executing daily operations and managing transactions, managing team logistics, and creating systems that enable the entire team to thrive. You’ll play a pivotal role in maintaining structure, accountability, and business growth.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced, high-performing environment and is passionate about building scalable systems, fostering a strong team culture, and ensuring no detail is overlooked.
The candidate must have a valid driver’s license and a clean driving record. Previous real estate / lending industry experience or administrative background is required.
Qualifications
Must-Have Qualifications :
- 3–5+ years in operations and / or project management, ideally within real estate, construction, or fast-paced startups
- Strong knowledge of real estate transaction processes, compliance, and industry regulations
- Proven track record optimizing ROI and managing multi-million-dollar budgets
- Exceptional analytical and problem-solving skills—can surface root causes and own the solution
- Thick-skinned and resilient under pressure—able to deliver clarity in chaos
- Positive, solution-focused attitude with excellent interpersonal skills
- Strong communication that can distill complex info for clients and staff
- Ability to follow instructions
Nice-to-Have Qualifications :
Familiarity with real estate investment, flipping projects, or tax-lien / deed processesAt least 3 years of experience in a leadership role.Experience using tools like Odoo, DocuSign, CAR Forms, and MLS systemsResponsibilities
The job scope will vary across several main categories below.
1) Operations Management
Implement systems, systematize and automate processes, create and improve systems for efficiencyMake suggestions to improve day to day activities and client experience / supportManage employees, with functions ranging from Assistant to Realtor to Marketing Associate2) Client Care
Proactively manage the client database and input new leadsEmail / text client database to maintain relationship using pre-set templates; engage in conversations; make suggestions for touch point verbiage for VIP past clientsProvide post transaction closing information and service to clients using pre-set templates, help promptly answer their questions regardless of transaction statusMultitask to prioritize promptly responding to client inquiries3) Listing Management - Listing to Contract
Join Lead Agent during listing appointments to gather information needed for vendor management / quotes / home prep while Lead Agent converses with SellersCoordinate home prep : understand and manage work scope, obtain vendor quotes, oversee scheduling, clearly organize information for vendors and clients, ensure quality upon work completion, problem solve, obtain and share quote / payment instructions, promptly and consistently follow up with all parties involved so there are no loose ends, update Lead Agent on statusPrepare Sellers’ disclosure package and obtain necessary electronic signatures; organize it to be shared with prospective BuyersInput all listing information into MLS and marketing websites, update as neededCoordinate showings and share the listing detail with realtors upon inquiry using pre-set instructionsSummarize purchase offers and answer buyer agents’ questions following pre-set instructionsPrepare / ensure active listings are in “show ready” condition prior to photos / video being takenProvide consistent updates on the process to the Lead Agent / clients; understand when escalations are needed4) Buyer Transactions
Proactively manage a list of active client’s home buying preferences and, on occasion, help Lead Agent select and propose properties for viewing, articulate the property / client fit using pre-set instructionsCoordinate and organize home showings for Buyers, prepare a home showing client itinerary and showing notes for Lead Agent using pre-set templatesOn occasion, assist Lead Agent in performing a high level comparable market analysis to gauge property’s valueSet up automated home searches for clientsShare and summarize property disclosure package with clients using templatesPrepare a purchase offer package for submitting an offer to buy a home using templatesPrepare the property disclosure package for client’s e-signing5) Coordinating Transactions - Contract to Close
Update / prepare Buyer and Seller appointment materials using templatesOversee all aspects of Buyer and Seller transactions from an executed purchase agreement to closingEstablish, coordinate, and maintain communication with all parties throughout transaction, follow pre-set instructions for client / vendor follow-up and follow templates to text / email value add info to clientsCheck transaction documents for compliance, obtain necessary electronic signatures, submit all necessary documentation to the office broker for file compliance.Maintain DocuSign templatesProvide consistent updates on the process for each transaction to the Lead Agent; understand when escalations are needed6) Administrative / Marketing
Update and send out monthly market updates to client database using templatesUpdate and prepare Buyer and Seller consultation packages prior to Lead Agent’s appointments using templatesCoordinate with Marketing Staff updates to cardstock / flyersRegularly request client testimonials and communicate to Marketing StaffUpdate monthly postcard content with provided information for recipients and coordinate with third party vendor for postcard mailingsSkills
Tech-savvyAbility to accurately follow pre-set directions, templates, and processesDetailed orientedProficiency with Google GSuiteKeeping context of different transactions throughout the day among different clientsAbility to prioritize and work independentlyCommunication and organizational skillsPunctual, responsible, resourceful, motivated and result-drivenKnowledge of Bay Area neighborhoods a big plusSalary Range
Base Salary : $100,000-$130,000, depending on experience and skill level
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Application Process
Only complete applications will be reviewed
Please answer the following questions via video and submit it via email or an indeed message. Only candidates who complete this step will be considered. Questions :
Share an example where you took initiativeShare an example where your attention to detail had a high impactWhat do you consider to be your strengths that will help you excel in this position?#J-18808-Ljbffr
