Keesler Federal Credit Union is hiring : Systems Analyst - Unified Communication

Systems Analyst - Unified Communications Admin 4969

Job Category : IT

Requisition Number : SYSTE004014

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• Posted : September 25, 2025
• Full-Time
• Remote

Locations

Showing 1 location

Pass Road Hqtrs

2602 Pass Road

Biloxi, MS 39531, USA

Description

EXTRAORDINARY BENEFITS :

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position : Systems Analyst - Unified Communications Admin

Department : Enterprise Applications

Reports to : Systems Analyst Team Lead

FLSA : Exempt Grade : IT 600

SUMMARY

The Systems Analyst – Unified Communications Admin is responsible for the configuration, ongoing support, and enhancement of the Genesys Cloud CX platform and integrated business applications, including TTEC Smart Apps. This position works in close partnership with Product Management to drive platform improvements, integrations, and member experience enhancements. Together, they collaborate with IT, business units, and vendors to align technology solutions with business goals and operational needs.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL FUNCTIONS

Other Duties and Responsibilities :

KNOWLEDGE & SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education :

Experience and Other Requirements :

Technical Skills

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and / or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Certificates, Licenses and Registrations :

Genesys Cloud certifications preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual is regularly required to sit, kneel, crouch, stoop; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The individual is frequently required to stand and walk. The individual is frequently required to be able to lift and move up to 10 pounds.

WORK ENVIRONMENT

The work environmental characteristics described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Extensive use of personal computers is required. The noise level in the work environment is usually that of a normal office environment.

DECLARATION

The Human Resources Department retains the sole rights and discretion to make changes to this job description.

#HPIND

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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