Collections Representative

Eastern Account System is a collection agency headquartered in Connecticut whose focus in ethics, compliance, and assertive representation of our clients’ interests makes us one of the industry leaders in debt collection. Eastern has over thirty years of proven success representing original creditors and provides a range of services in the areas of consumer collections.

Eastern Account System is seeking a candidate to take full advantage of the commissions and bonus offered in addition to hourly rate - starting payrate is $14 per hour . To that end we seek out driven candidates whose diverse skills, backgrounds, and experiences enable the Eastern team to collaboratively excel in performance.

We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

As Eastern continues to grow, we are seeking reliable, motivated individuals, preferably with experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our office. Even if you don't have the experience, but feel you would thrive at Eastern, and possess a willingness to learn, we would love to hear from you.

This exciting opportunity also allows for eligible applicants to begin a remote working arrangement from day one. Training will be fully remote, via video meetings. Applicants must complete all training, demonstrate acceptable performance and behavior, have the ability to work in a private location with stable internet service and comply with all telecommuting guidelines as well as firm policies.

Overview of responsibilities :

• Establish contact with consumers to discuss delinquencies and identify the appropriate repayment programs / options available to them
• Record accurate and detailed notes
• Meet or exceed daily, weekly and monthly performance goals
• Comply with policies and procedures of Eastern Account System.
• Comply with FDCPA and state consumer protection laws.

We are looking for someone that has the following qualifications / qualities :

• Self-motivated
• Well organized
• Results driven
• Basic computer skills
• Phone experience
• Strong negotiation talent
• Strong listening and communication abilities
• Able to sit for the majority of the work day
• Ability to work in a fast paced, changing environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, life insurance, compensated time off including paid holidays, and 401K with match.

This an hourly rate position plus the potential for commissions and bonus – commissions and bonuses are not capped.

Benefits

Paid Time Off

Growth Opportunities