Revenue Cycle Patient Liasion

Job Description

Job Description

Description :

The Revenue Cycle Patient Liaison assists patients and their caregivers with any non-medical questions or concerns.

Revenue Cycle Patient Liasion Essential Responsibilities

• Serves as primary contact for patient billing issues
• Acts as a liaison with the Patient, the Call Center, and the Care Centers to ensure resolution in billing issues and patient account discrepancies
• Thoroughly analyze individual claim inquiries (Authorization / Mismatch Denials; COB; Credentialing, etc.) to assist patients in resolving their concerns
• Perform insurance verification via appropriate platforms – i.e. Availity, PEAR, NaviNet, UHC, etc.
• Update patients’ insurance in eClinicalWorks (eCW) as identified. Verify insurance benefits and request the eCW RCM Team to submit to the payer(s)
• Follow up with patients on their billing concerns in a prompt and professional manner
• Participate in the evolution and refinement of quality improvement processes
• Maintain compliance with government regulations and industry requirements
• Other duties as assigned

Required Competencies (Knowledge, Skills and Abilities)

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Travel

Requirements :

Required Education and Experience

Preferred Education and Experience