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IS Application Analyst – End User Computing
IS Application Analyst – End User ComputingParkview Health • Fort Wayne, Indiana, United States, 46808
IS Application Analyst – End User Computing

IS Application Analyst – End User Computing

Parkview Health • Fort Wayne, Indiana, United States, 46808
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IS Application Analyst End User Computing

Responsible for managing and supporting enterprise desktop and application delivery environments, with a focus on Citrix technologies and automated application deployment. This role involves maintaining master images, virtual applications, and user profiles, as well as ensuring the security, reliability, and performance of end-user systems. The ideal candidate will have experience in automation, configuration management, and technical documentation, along with a strong commitment to excellent customer support.

Key Responsibilities :

  • Manage and maintain Citrix environments, including app layering, virtual machine management, and user profile management.
  • Oversee application deployment through scripting and automation tools.
  • Support application virtualization and delivery across Citrix and Windows platforms.
  • Develop and maintain master images (preferably using MDT) for enterprise desktop deployments.
  • Manage and enforce Group Policy Objects (GPOs) for system configuration and compliance.
  • Implement security hardening standards for Windows desktops.
  • Provide remote and telephone customer support with a focus on responsiveness and resolution.
  • Maintain and manage PC and thin client environments.
  • Create and maintain technical documentation for processes, systems, and configurations.
  • Collaborate with other I / S teams to ensure smooth delivery of desktop and application services.

Education :

  • Associate’s degree in Computer Science or related field; or equivalent knowledge and skills obtained through four (4) years of comparable experience.

    • Licensure / Certification :

  • Industry-recognized certification (e.g., Citrix, Microsoft, or CompTIA) a plus.

    • Experience :

  • Minimum of three (3) years in a comparable IT role.
  • Experience managing Citrix Virtual Apps and Desktops environments.
  • Proficiency in Active Directory, including DNS, DHCP, and GPO management.
  • Hands-on experience with application packaging, scripting, deployment, and imaging tools such as MDT.
  • Strong background in desktop administration and support in enterprise environments.

    • PI26e0eace28b8-30511-36467849

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    Application Analyst • Fort Wayne, Indiana, United States, 46808