Job Description
Job Description
TEAM MEMBER
Job description
The co-founder, Dave, a chef trained in Thomas Keller’s Bouchon restaurant
organization came up with a simple process : take the best quality chicken, prepare the
chicken in a proprietary brine, and after deep frying; top the most tender chicken in the
world with one of seven signature spice blends.
Summary :
The Team Member must have open availability. They are responsible and accountable for performing specific tasks and
duties assigned within the restaurant including guest service, food prep, restaurant
cleanliness and teamwork.
Duties :
The Team Member will maintain a fast speed of service, resolve questions and
concerns of guests, and follow all safety and security procedures.
In addition, they :
- Follow the steps outlined in the DHC Training Program to learn new skills, duties, and
responsibilities
Communicate to their immediate supervisor when additional training guidance andpractice is needed
Understand how each job responsibility impacts guests, employees, and overallrestaurant operations
Greet guests, record orders, and serve food and beverages with a consistently positiveand helpful attitude, including answering questions
Work together with their co-workers to prepare items on the DHC menu while followingcooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery / equipment such as ice cream dispensers, fryers,warmers, etc.
Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors,washing / sanitizing / disinfecting kitchen
utensils and high touch-point areas, and servicing restrooms
Handle guests’ concerns and complaints professionally and calmly to resolveproblems according to restaurant policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniformpolicy
Are performance-oriented and performance driven; understand performanceexpectations and are aware of performance
results
Abide to the rules and direction given by the restaurant management teamJob expectations
The Team Member will work productively in a fast-paced environment in which they will
be interacting with guests, work closely with other Team Members to complete tasks,
and conduct other duties assigned by the restaurant management team.
In addition, they :
Ensure that they abide by company policies and directivesSupport the goals, decisions, and directives of the restaurant management team andis not insubordinate
Contributes to the restaurant’s success by accomplishing the expected work duringeach shift consistently
Communicate effectively with team members and management to resolve anyinterpersonal issues as needed
Follows all company guidelines for food and cash controls; follows all cost controlguidelines to maintain and minimize
restaurant costs; properly uses all products, supplies, and equipment facilities
Requirements
Current student or high school diploma / GED preferredMust be at least 16 years oldFlexibility to work nights, weekends, and holidaysAbility to stand for long periods of time and work in a fast-paced environmentPositive attitude while conducting any and all dutiesCommitment to guest satisfactionEffective communicator with co-workers and the restaurant management teamTransportation & accessibility
Must have reliable transportation to workMust have telephone or other reliable method of communicating with supervisor andco-workers
Hours :
Must be able and willing to work flexible hours including opening and closing shiftsThis includes working weekends / nights & holidays whenever necessarySkills & Abilities :
Excellent time management skillsStrong people / guest service skillsAbility to look at the restaurant operations from a guest’s point of viewAbility to take initiative and solve problemsAble to stand for long periods of timeAble to bend and stoopAble to work around heatAble to work around others in close quartersAble to lift 50-75 lbs. comfortablyJob Type : Full-time / Part-time
Salary : $15.00 - $18.00 per hour
Benefits : Employee discount
Experience level : No experience needed
Restaurant type :
Fast casual restaurant
Shift : Day Shift
Evening shift
Night shift
Weekly day range : Every weekend
Monday to Friday
Weekends as needed
Work Location : In person