Fire Service Technician

Job Description

What you will do

As the leader in the fire protection and security industry, we've been keeping buildings safe for decades. But we're always looking for ways to do more. And as we look to make our systems and technologies even smarter and more connected, it's vital that we have talented Installation and Service Technicians on hand to make sure our solutions are always at their best.

This is your opportunity to make a contribution to the world around you, to add real value to our customers, and to help us deliver solutions that will have a lasting impact.

How You Will Do It

Our extensive training program includes on the job training online courses and instructor led certification courses by manufacturers.

Receive service calls from Service Resource Center, including a brief description of equipment / system malfunctions.

Responsible for contacting customer representative and ascertaining equipment / systems problems.

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

Read and interpret blueprints, diagrams, submittals, specifications software / systems, programs, schematics and operational product manuals.

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

Obtain customer signature upon completed service call assignment.

Participate in a scheduled On-call rotation.

Help to train or mentor others on the service team.

Perform other duties as assigned.

Maintain truck inventory to ensure timely response to customer needs.

Required

High School Diploma or equivalent

Possess a valid driver’s license and driving record that meets company requirements.

Retain any licenses that are required by National, State and Local codes.

Minimum of 1 year of documented experience or more in Fire Alarms Systems.

Minimum of 1 year of documented experience in low voltage electrical systems, including Life Safety systems, Access Control, Nurse Call, and Paging systems.

Experience in reading and interpreting blueprints, submittals, and operational / product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

Ability to follow verbal and written instructions.

Able and willing to perform physical labor to include carrying and moving equipment and tools up to 70 lbs.

Able and willing to work in unusual, and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Able and willing to work flexible hours, including weekends, to meet customer requirements.

Demonstrate a high level of customer service.

Ability to adhere to, implement, and always follow safety guidelines and procedures

Strong organizational skills, positive attitude, and ability to learn quickly.

Able to pass a pre-employment background check and drug test.

Preferred

NICET Level II certification a plus

HIRING HOURLY RANGE : $23.61 – $35.43 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at -us.

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