Sales Floor Supervisor - North Star Mall

Sales Floor Supervisor

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary responsibilities include :

• Customer Service & Sales : Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service.
• Store Merchandise Standards : Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
• Omnichannel : Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.
• Specialty Businesses : Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
• Team Development : Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.

Core competencies to achieve success at JCPenney include :

What you get : If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays

Pay Range USD $19.00 / Hr -USD $23.75 / Hr.