Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The incumbent serves as the Supervisory Medical Support Assistant for Care in the Community (CITC) / Referral Coordination Team (RCT) and reports directly to the Associate Chief of Staff for Community Care. This is a complex position that requires the Supervisory MSA to have a comprehensive and working knowledge of both Community Care and VA regulations in addition to policies, and procedures of varied administrative functions.

Responsibilities include :

• Daily oversight of CITC / RCT assigned staff
• Providing direct supervision, guidance, and leadership to the staff
• Defining overall objectives, priorities, and deadlines
• Assisting with unusual situations that do not have clear precedents
• Resolving complex problems to ensure patient services are met
• Mentoring and oversight regarding the setting of priorities for assigned staff
• Management of the staff schedules
• Knowledge of computerized data entry and information processing systems
• Ensuring the database integrity by monitoring for accuracy and completeness
• Extracting and analyzing data to provide reports in support of performance measures to senior management
• Quality assurance
• Overseeing staff training and orientation
• Knowledge of the standard procedures, medical records, medical terminology, security of sensitive electronic files, process improvement
• Gives guidance and initiates action as appropriate
• Customer service

Work Schedule : Monday - Friday; 8 : 00am - 4 : 30pm

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not authorized

Pay : Competitive salary and regular salary increases.

When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : Not available

Functional Statement # : 23150-F

Permanent Change of Station (PCS) : Not Authorized

Requirements

RESUME REQUIREMENTS - Your resume MUST include the following information :

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. Subject to background / security investigation.

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.