Branch Customer Service Rep. - Rockford, IL

Branch Customer Service Representative

It's a great time to join AAA The Auto Club Group!

Join the team committed to driving your career forward.

Job Type : Full time

Exempt / Non Exempt : Hourly

Job Description : Why Choose a Career with the AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!

Branch Offices house travel, membership, insurance sales and support employees

You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path :

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as :

Other Branch positions Field Insurance Sales Agent, Travel Agent or

Other Departments such as :

Call Centers (ERS, Sales and Service, etc.)

Automotive Services

Claims

Underwriting and more

A Day in the Life of a Branch Customer Service Representative

The Auto Club Group is seeking a prospective Branch Customer Service Representative (Member Representative I) who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Work Environment :

This is an in-office position working Monday-Friday from 8 : 30am-5 : 30pm with a rotating Saturday. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Job Duties :

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

Generate leads, update members on travel and insurance specials, and provide travel information

Respond to customer inquiries and refer to senior staff or agent when appropriate

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance / depository transfers and balancing cash drawer

Receive and resolve member / customer complaints and seek assistance from management in complaint resolution when appropriate

Provide administrative support to the travel and / or insurance sales staff during peak periods

Conduct outbound promotional calls for insurance and / or travel products

Other duties as assigned

How We Reward Our Employees

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $14.00- $21.78 (based on experience) with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages :

Medical, dental and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

Paid volunteer day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities

AAA Membership

Discounts, perks, and rewards and much more

We Are Looking For Candidates Who

Required Qualifications :

Education : High School Diploma or equivalent

Work Experience : Working in a customer focused environment

Providing customer focused service and timely solutions to problems

Microsoft Office applications

Taking personal responsibility in seeking solutions to problems

Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess :

Passion and enthusiasm for working with people

Basic mathematical calculations to accurately perform monetary transactions

Communicate effectively (verbal and written) with others in a work environment

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work under pressure in a high volume, fast paced customer service environment

Work irregular hours including holidays and weekends (may include community events)

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.