J1 Visa Candidate- Guest Experience Maker

Job Description

Job Description

About The Sorrel River Ranch Experience

Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest.  We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.

POSITION OVERVIEW :

To embody The Sorrel River Ranch standard by exceeding guest expectations in all areas of service. Manage small and large details related to guest requests and communicate necessary follow-up with pertinent teams.

Support the Hospitality Team and Experience Manager by working to implement the itinerary for guest daily logistics. Work tirelessly to execute The Sorrel River Ranch mission through supporting The Sorrel River Ranch operations team and stepping up to complete any and all tasks that need to be done. Work to further The Sorrel River Ranch product by questioning operational norms, proposing solutions, and striving to innovate and streamline The Sorrel River Ranch operations.

We are currently seeking a motivated, friendly, and professional J-1 Visa candidate to join our team as a Front Desk Agent at our well-established hotel in Moab, Utah

POSITION RESPONSIBILITIES :

• Thoroughly and professionally communicate with all guests and team members in person, or by email, text, and telephone.
• Embrace all The Sorrel River Ranch standards and values both within the workplace and out in the community.
• Take direction from multiple managers and juggle many tasks at one time.
• Provide anticipatory service of the highest standard to all guests, always considering “Excellence in Hospitality”.
• Safely transport The Sorrel River Ranch guests to their rooms, or shuttle to and from airport.
• Assist the housekeeping team when necessary.
• Track receipts from guest and property purchases by properly labeling and filing.
• Actively work to recognize when maintenance needs to be completed and communicate to the appropriate team members through proper channels.
• Learn to follow standard operating procedures (SOPs), and complete daily checklists to consistently deliver The Sorrel River Ranch experience.
• Proactively communicate and help implement necessary changes and updates that need to be made to SOPs, inventory lists, daily duties, etc.
• Help manage back-of-the-house inventory through tracking, organization, ordering and restocking.
• Operate and fully understand in-house technology systems such as MEWS, Akika, G suite, etc. and embrace new technologies when necessary.

Requirements :

Must be eligible for the J-1 Exchange Visitor Program

Fluent in English (written and spoken)

Strong communication and interpersonal skills

Must have prior front desk hospitality experience

Positive attitude and willingness to learn

We Offer :

A supportive and multicultural work environment

Affordable housing on property

Training and experience in U.S. hospitality operations

Opportunity to enhance your customer service and language skills

To Apply :

Please send your resume , cover letter , and J-1 program details to : hr@sorrelriver.com

We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M / F / D / V.

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