Customer Support Manager
VirtualVocationsSpringfield, Missouri, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Support Manager to lead technical support functions and optimize client support needs.
Key Responsibilities
Lead, hire, and develop a team of support analysts focused on customer experience
Develop strategies to enhance support processes and optimize the use of technology
Collaborate with cross-functional teams to align on customer requests and company goals
Required Qualifications
6+ years of experience leading customer service teams in the healthcare industry
4+ years of experience in creating and optimizing support triaging processes
Experience in creating Key Performance Indicators (KPIs) for team performance
Startup experience in healthcare or health tech organizations
Experience leading support functions through acquisitions or rapid changes
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Customer Support Manager • Springfield, Missouri, United States
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