Retail Manager

Job Description

Job Description

Position : Retail Manager

Position Number : Division :

Osni

Department : Ponca Smoke Signals

Reports To : Controller

Location : Carter Lake, IA

Exempt / Non-Exempt :

Exempt

Salary :

Grade 10 ($51,188-$78,051)

Classification : Full-Time

Summary :

The Retail Manager is responsible for driving sales, achieving profitability goals, managing store expenses, and overseeing inventory control, including sales, ordering, delivery, and stocking. This position also involves hiring, training, and supervising staff; creating work schedules; and ensuring compliance with Tribal, state, and federal regulations. Candidates should possess experience in budget forecasting and marketing, as well as strong leadership and customer service skills. This role represents the Ponca Tribe of Nebraska and Osni by upholding their values and ensuring the store reflects cultural pride and operational excellence.

Essential Responsibilities and Duties :

• Lead and motivate a team of Sales Associates to meet store sales goals and deliver high levels of customer satisfaction.
• Hire and train high-quality team members on products and upselling techniques.
• Provide ongoing coaching and feedback to staff to improve performance and customer service.
• Ensure adequate staffing and scheduling to maintain operational efficiency.
• Promote and manage customer loyalty / rewards program to build repeat business and strengthen community relationships.
• Assist customers by answering questions, making recommendations, addressing concerns or complaints, and completing purchases.
• Promote and manage customer loyalty / rewards program to build repeat business and strengthen community relationships.
• Oversee daily store functions, including opening / closing procedures, cash handling, and deposits.
• Ensure the proper functionality of the POS system, master its features, train staff on the system and its updates, and utilize the system for informed decision-making.
• Implement and monitor loss prevention strategies to minimize shrinkage and maintain accurate inventory levels.
• Ensure store layout and merchandising align with company branding and standards.
• Assure adherence to all operational policies, safety procedures, and applicable regulatory codes.
• Maintain accurate sales records and performance tracking.
• Control store supply and labor expenses as a targeted percentage of total sales.
• Develop and implement promotional strategies to drive traffic and sales.
• Analyze sales reports and customer data to identify trends, improve inventory decisions, and make informed strategic decisions.
• Work toward achieving agreed-upon net profit goals as a percentage of total sales.
• Develop and maintain strong working relationships with vendors, manage purchase orders, and negotiate pricing.
• Foster positive relationships with the local community by participating and collaborating on events.
• This position is responsible for the overall management and operations of three locations, ensuring consistency in performance, staff oversight, customer service, and compliance across all sites.
• Some travel may be required.
• Uphold and represent the values of the Ponca Tribe of Nebraska and Osni.
• Perform other duties as assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Ponca Smoke Signals / Osni reserve the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

The Ponca Tribe of Nebraska is an at-will employer.

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