Customer Service Representative

$1,500 Sign on Bonus (paid at 90 days of service)

Pay rate : $22.75 / hour-$27.00 / hour, plus commission

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Quill’s Inside Sales Site Developer Team is looking for inside sellers that are go-getters, confident, self-motivated and goal oriented. As an Inside Sales Site Developer, you will partner with our account managed team, who manage Quill’s largest customer base (both public and commercial sectors), to call on deeply inactive or prospect customer locations to drive reactivation and conversion.

Opportunity to join a  growing team  and support an  expanding  customer base!   The successful candidate will have an opportunity to significantly impact the growth and development of inactive and new customers in the managed book of business

What you’ll be doing :

• Make daily calls to Quill customers who have not placed an order in 7+ months
• Make daily calls to prospect locations that are affiliated with a managed customer entity (enterprise)
• Accept inbound calls from customers that are affiliated with a managed entity to ensure needs are met
• Negotiate pricing and process special quotes for various opportunities
• Leverage customer intel including order history to drive quality conversations around share of wallet
• Leverage specialized customer offers and the value of Quill to place an order to reactivate the customer to meet monthly quotas and key metrics
• Support and grow an open book of business (accounts that are either unassigned or temporarily without an active account manager) by identifying new opportunities, resolving incoming customer issues, and conducting proactive outreach to drive engagement and retention
• Maintain robust channel of communication between customers and account managers to articulate customer trends and pricing solution enhancements
• Collaborate with sales specialists and support partners to drive revenue beyond traditional office supplies, including furniture, technology, large value quotes and print / promo opportunities
• Maintain accurate and up-to-date records in CRM, including activity logs and pipeline
• Seek ways to constantly improve, absorb, and apply manager and peer-led coaching
• Contribute to a positive team culture by working well with others, sharing learnings, building trust, and leading by example

What you bring to the table :

What’s needed- Basic Qualifications :

What’s needed- Preferred Qualifications :

We Offer :

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At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.