Instructional Technology Coordinator

Instructional Technology Coordinator

Who We Are

KIPP SoCal Public Schools is a nonprofit organization that operates 20 tuition-free, open-enrollment charter public schools, within 17 Local Education Agencies (LEA), educating more than 10,000 students and supporting 8,300 alumni to and through college and beyond. Our award winning schools are part of the national KIPP (Knowledge Is Power Program) network, dedicated to meeting the needs of all learners and providing the social, emotional and academic support for success in high school, college, and life.

Mission

Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choosecollege, career and beyondso they can lead fulfilling lives and create a more just world.

What We Do

At KIPP SoCal we build trusting relationships that are strengthened by high expectations and collaboration alongside laughter and joy. We set ambitious goals and hold each other accountable for students achieving their greatest potential. We work together with each other and in partnership with families and communities in the active pursuit of a more equitable world. We do the right thing, even when it's not always comfortable standing up and speaking out against anti-blackness, racism, oppression, and injustice. We persevere through obstacles and treat failure as an opportunity to learn and grow.

The Overview

The Instructional Technology Coordinator plays a critical role in supporting the technology infrastructure across our twenty schools. The Instructional Technology Coordinator is responsible for diagnosing, repairing, and maintaining student and staff hardware devices, including but not limited to Chromebooks, laptops, iPads, projectors, and document cameras to ensure minimal disruption to teaching and learning across our schools. In addition to hardware responsibilities, the Instructional Technology Coordinator will provide a key role in executing team projects. This team member will also oversee Chromebook repair workflow and support the SLA for the organization. The ideal candidate is detail-oriented, technically skilled, and committed to providing best in class support to educators and students.This role reports directly to the Manager of Support.

You Should Apply If

You thrive in a fast-paced learning environment and enjoy solving hardware and technical issues and take pride in helping others get back to work quickly. You thrive in a fast-paced school environment and are motivated by supporting teachers and students. You have experience with Chromebook repair and device management. You have strong organization skills, attention to detail, and are able to manage multiple requests simultaneously while adapting to changing priorities. As the Instructional Technology Coordinator at KIPP SoCal, you play a pivotal role in ensuring technology runs smoothly across our schoolskeeping classrooms connected, managing user access securely, and delivering hands-on support that empowers our team and students every day.

KPIs

The Instructional Technology Coordinator will support in achieving 95% for Helpdesk Service Level Agreement (SLA)

The Instructional Technology Coordinator will support in achieving 95% for Chromebook repair Service Level Agreement (SLA)

The Instructional Technology Coordinator will be responsible for Chromebook repair and delivery

The Instructional Technology Coordinator will be responsible for achieving a rating of 4 or higher from internal stakeholders such as Assistant School Leaders of Operations for being a great thought partner.

The Instructional Technology Coordinator will assist in managing device lifecycle and ensuring the integrity to the inventory management system.

Responsibilities : Support Services

• Provide excellent first-response technical onsite and remote support to all KIPP SoCal Public Schools Team Members, including but not limited to troubleshooting software and hardware, printing, replacements / upgrades, data migration, Smartphone Support, Instructional Technology support, software installation, etc.
• Responsible for safely transporting equipment to and from school sites
• Provide helpful and timely responses and resolutions to all helpdesk requests.

Responsibilities : Student and Team Member device Provisioning

Responsibilities : Beginner System Administration

Responsibilities : Intermediate In-Classroom Technology Support

Responsibilities : Comprehensive Device Repairs

Qualifications

Benefits & Compensation

KIPP SoCal Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation / gender identity, or any other characteristic protected by applicable law.

KIPP SoCal strives to ensure that our careers website is accessible to all, including individuals with disabilities. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please contact us. You can find our contact information on our website, http : / / www.kippsocal.org / . Information will be sent to a talent acquisition representative who will provide assistance to ensure appropriate consideration in the hiring process.

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