Event Day Associate - Ticket Operations - 2025

Position : Ticket Operations Associate

Department : Ticket Operations

Status : Game Day (Non-Exempt)

Primary Responsibilities

• Help in all areas of the Event Day Ticket Operations from the beginning of the day to the end of the event for all events at Bank of America Stadium. Shifts range from 3 to 12 hours on event days.
• Assist in the event day operation of the Tepper Sports & Entertainment Ticket Office through :
• Gate Manager : Assist Ticket Takers at the gates, answers questions for Ticket Takers and directs patrons if needed as an extension of the Main Ticket Office.
• Will Call : Distribute Will Call properly and accurately to assure quality customer service.
• Answering Phones : Assist with answering phones and customers' questions
• TicketMaster Sales : Learn to use the TicketMaster system for selling single game tickets.
• Customer Service : Perform any customer service functions as needed.
• Runners - as needed : May be needed to navigate around the stadium in order to perform duties
• Develop an understanding for a very fast-paced Event Day Ticket Office.
• Other duties as assigned

Minimum Qualifications

Essential Functions

Work Environment

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.