Healthcare Customer Operations (Stuart)

Job Title : Associate Director(Healthcare)

Location : Stuart, FL

Full Time

Job Description :

• Manage the Customer Service Team and deliver department short and long-term goals and objectives with close collaboration and marketing initiatives.
• Implements monthly, quarterly and annual focused sales operations plans in support of overall organizational strategy and objectives including team and individual goals.
• Facilitate the creation and implementation of call center procedures and policies in conjunction with compliance and technology.
• Identify, manage, and report daily, monthly, and annual sales targets, KPIs , and anticipated outcomes of the reporting metrics.
• Monitor and measure the daily activities of all business unit operations to ensure tasks are being completed in a timely manner and handled according to the standards and guidance we have defined.
• Identify best practices and process improvements and opportunities to reduce costs, improve efficiency and enhance customer experience.

Education :

Bachelors degree required with a focus in Business, Marketing, Life Sciences, or a closely related discipline preferred. MBA is preferred.

Experience :