Key Account Manager, Encore Surgical Dressings (Southwest)Extremity Care • Phoenix, AZ, US
Key Account Manager, Encore Surgical Dressings (Southwest)
Extremity Care • Phoenix, AZ, US
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job_description.job_card.job_descriptionStrong interpersonal, communication, and relationship-building skills Ability to manage multiple high-value accounts and complex projects simultaneously Proficient in contract negotiation, business planning, and resolving client issues Self-motivated and results-driven with a strategic, customer-centric mindset Adaptable to changing client priorities and evolving market dynamics Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred 35 years of experience in account management or sales, preferably within the wound care or medical device industry Familiarity with DME sales, reimbursement, and healthcare systems is a plus Clearance of favorable background investigation required
Key Account Manager (KAM) Surgical Dressing DME
The Key Account Manager (KAM) Surgical Dressing DME is responsible for cultivating and maintaining strategic relationships with high-value clients, driving revenue growth, and ensuring superior service delivery. Acting as the primary point of contact for ENCORE accounts, the KAM will work cross-functionally with internal stakeholders in Tiger Wound Care and Tiger Aesthetics to deliver solutions that align with client needs and business objectives.
Responsibilities :
- Develop and strengthen relationships with key clients, acting as a trusted advisor and liaison
- Execute strategic account planning to identify growth opportunities and mitigate risks
- Drive sales growth within designated accounts through upselling, cross-selling, and strategic alignment
- Monitor client performance metrics, ensuring targets are met and service expectations are exceeded
- Collaborate closely with internal teams including operations, marketing, and customer service to ensure seamless client support
- Provide regular market intelligence and customer feedback to inform product development and business strategy
- Maintain accurate account records and activity reporting within CRM systems
- Travel domestically up to 60% to attend offsite meetings, conferences, and support business initiatives
- Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP / CGTP, other relevant regulations / standards, and internal organizational policies and standard operating procedures
- Maintain acceptable attendance and punctuality for scheduled work hours and meetings
- Ensure completion of assigned tasks and responsibilities within defined timeframes
- Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business / operational needs when necessary
- Perform other duties as assigned
Skills :
Qualifications / Requirements :
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Key Account Manager • Phoenix, AZ, US