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Learning Administrator
Learning AdministratorCirrus Aircraft • Knoxville, TN, US
Learning Administrator

Learning Administrator

Cirrus Aircraft • Knoxville, TN, US
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Learning Administrator

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.

Job Summary Serves as Cirrus Experience's initial point of contact for the internal team members, guests and members of the authorized network via in-person, voice call or digital experience. Establishes and maintains good communication and positive relationships with all stakeholders to promote and enhance the Cirrus Experience. Provides prompt answers to questions or follows up and routes appropriately to assure timely service and end-user satisfaction. This position requires an extremely perceptive person who can relate to individuals at all levels of the organization.

Duties and Responsibilities / Essential Functions

  • Embodies the consistent and effective use of the Cirrus Service essentials.
  • Supports the Cirrus World Class customer experience standardization and training within Cirrus and across our partner network.
  • First point of contact to respond to general Cirrus Experience inquiries or direct to appropriate area, including responding to general email inbox; assist stakeholders with event registration, course completion, technical requirements.
  • Administers learning management system reporting, course uploads, participant attendance and stakeholder access.
  • Works collaboratively to automate, innovate, and streamline business processes to maximize efficiency and effectiveness within the department. Considers digital applicability and potential in all business processes.
  • Assists in development of standard Cirrus Experience reports for ongoing customer needs.
  • Participates in planning events to support project development.
  • Assists with scheduling & travel coordination
  • Assists with conducting surveys or focus groups to provide visibility & feedback regarding Cirrus Experience.
  • Creates and distributes Cirrus Experience memos and other communication material as requested.
  • Orders and maintains supplies for the dept.
  • Assists with preparing and communicating key metric reports on behalf of the department.
  • Creates electronic logs and files documents as needed and in a timely basis.
  • Supports department team members by assisting with back-up as needed during periods of absence or high volume.
  • Regular, reliable, and predictable attendance.
  • Other projects and duties as assigned.

Ensures Exceptional Customer Service :

  • Engages the Cirrus Service Essentials and Guiding Principals
  • Strives to improve service performance.
  • Anticipates guests' needs and responds promptly.
  • Displays leadership in hospitality, exemplifies excellent guest service and creates a positive atmosphere for internal and external customer relations.
  • Emphasizes user engagement during all departmental meetings and focuses on continuous improvement.

    • Qualifications

    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Bachelor's degree in Human Resources, Education, Psychology, Marketing, Communications, Business Administration, Hospitality or related field or equivalent combination of education and related experience.
  • Minimum 1 to 2 years' experience in Learning, Hospitality, or equivalent professional customer interfacing role.
  • Advanced proficiency in Word, Excel, PowerPoint, and Outlook required. Ability to create reports, presentations, and business correspondence.
  • Experience with learning platforms, digital platforms, including social media, human capital management software, video conferencing preferred.
  • Strong project management skills
  • Proven creativity with experience in visual / multimedia design (graphics, video, etc.)

    • Demonstrated Proficiencies / Skills / Abilities :

  • Ability to effectively present information and respond to questions from individuals or groups. Ability to maintain professional demeanor in fast paced environment. Treats individuals with respect and fairness; able to relate well to diverse populations.
  • Strong customer orientation; excellent interpersonal and communication skills, including both written and verbal communication. Requires ability to communicate with diverse groups, both technical and non-technical users.
  • Ability to manage several projects simultaneously while working under pressure to meet daily, weekly, and monthly deadlines.
  • Ability to maintain a high level of confidentiality.
  • Excellent attention to detail; accuracy required.
  • Strong team player.
  • Excellent attendance.
  • Eagerness and willingness to learn many different skills & wear multiple hats; ability to quickly learn company policies / procedures and interpret to others.
  • Strong written and verbal American English conversational skills.

    • Competencies

  • Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Action Oriented : Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Customer Focus : Builds strong customer relationships and delivers customer-centric solutions.
  • Nimble Learning : Actively learns through experimentation when tackles new problems, using both successes and failures as learning opportunities.

    • Our Benefits : Cirrus provides a range of exciting benefits, including :

  • 401(k) Plan : Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
  • Employer-Paid Coverages : Group term life, short- and long-term disability insurance.
  • Comprehensive Health Coverage : Medical, vision, dental, with additional dependent coverage options.
  • Free Health Tracking : With rewards for meeting health goals.
  • Generous PTO : 120 + hours accrued within the first year.
  • Employee Referral Bonus : For referring talented candidates.
  • Career Development : Tuition reimbursement and professional growth opportunities.
  • Exclusive Discounts : Access to partner and marketplace discounts.
  • Community & Engagement : Company and employee clubs at various locations.

    • These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Position will require 25% travel.

    Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

    LIFE AT CIRRUS

    As a leading manufacturer of personal aircraft, Cirrus is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot's license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.

    At Cirrus, we are committed to investing in the future of our employees and company by offering professional development and career progression opportunities that include onboarding, recurrent and area-specific training, talent acceleration and leadership development, continuing education, and tuition assistance programs.

    We also engage employees by offering several employee

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    Administrator • Knoxville, TN, US