Program Manager

Job Description

Job Description

Description :

Digital Wave Technology is a rapidly expanding and highly innovative company specializing in technology for retailers and consumer brands. We provide the only AI-native rapid development platform with Master Data Management at its core that offers enterprise content management and marketing solutions (Product Information Management, Product Experience Management, GenAI capabilities) alongside merchandising solutions (Order Management, Merchandise Planning, Assortment Planning, Lifecycle Pricing). Digital Wave ensures our customers are future proofed for the next decade and beyond.

Our solutions are recognized for quickly adding value - boosting sales, improving profitability, streamlining operational efficiency, accelerating speed to market, and enhancing the customer experience. Retailers and brands from $1B to $300B in every type of retail from luxury merchandise to hardlines have leveraged our technology to achieve remarkable results. And it's not just about the technology; our dedication to personalized service and forward-looking strategies sets us apart in the industry.

Digital Wave is currently seeking a results-oriented Program Manager to join our dynamic team. This full-time position will have the opportunity to influence and meaningfully contribute to a rapidly growing organization committed to delivering quality and impactful business solutions. If you're passionate about shaping the future of commerce and want to be part of a company leading the way in innovation, come join us at Digital Wave Technology.

Digital Wave is headquartered in Florida with satellite offices in India and Europe. This position is U.S. based and remote.

POSITION SUMMARY

The Program Manager, Consultant is responsible for leading and managing large transformational implementations for Digital Wave and our customers in the retail, CPG, and or Brand spaces.

The Program Manager role is a highly visible role with responsibilities for Digital Wave’s largest customer implementations. The ideal candidate will have the proven ability to strategize and organize complex software implementation workstream activities and be the voice of Digital Wave at the customer site, effectively communicating with senior leadership as well as customer peers.

The Program Manager will orchestrate project activities with necessary Digital Wave internal teams – implementation consultants, development, support, and technical consultants.

The Program Manager will also become an expert with the Digital Wave solution platform, functionally contributing to consulting and solution definition activities alongside the implementation consulting team.

Initially, this role will include international travel. Spanish language fluency strongly preferred.

PRIMARY RESPONSIBILITIES

• Strategize, implement, and maintain program initiatives and timelines to ensure customer and program success
• Collaborate and coordinate workstreams across Digital Wave teams, inclusive of professional services, development and product management
• Clearly align and communicate project plans with our customers
• Develop and manage budget for projects and be accountable for delivering against established business goals / objectives
• Create and maintain comprehensive project documentation including issues tracking, requirements, functional gaps, assumptions, risks and change management documentation
• Analyze, evaluate, and overcome program risks, and produce program reports for managers, stakeholders, and steering committee teams
• Confidently be the voice of Digital Wave to our customers
• Track and analyze issues through to resolution
• Proficiency with using AI tools (e.g., ChatGPT, Copilot, Perplexity) to support efficiency and productivity within your role is required.

Requirements :

Ability to Travel Globally, up to 40%.

We are registered to hire in the following states (with more to come!) Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New York, Ohio, Pennsylvania, South Carolina, and Texas.