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Production Concierge / Installation Coordinator

Production Concierge / Installation Coordinator

Spartan Plumbing, LLCDayton, OH, USA
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About Us

At Spartan, we believe every installation should be seamless-for both the customer and the team. That's where you come in. We're looking for a Production Concierge / Installation Coordinator who thrives on communication, organization, and accountability. You'll be the link between customers, production managers, and installers-ensuring that jobs are prepped, executed, and closed out the right way, every time.

What You'll Do

Customer Communication & Concierge Calls

  • Conduct mandatory pre-installation calls to confirm scope of work, payment expectations, and scheduling.
  • Set clear expectations with customers about arrival times, project scope, and payment policies.
  • Handle customer questions professionally-escalating to the appropriate supervisor when needed.
  • Perform post-installation "Happy Calls" to confirm satisfaction, collect remaining balances, and request reviews.

Production & Scheduling

  • Maintain and update the Production Board daily with job schedules, purchase orders, and revenue tracking.
  • Review the upcoming installation schedule with production managers and distribute detailed job plans to installers.
  • Monitor Work-In-Progress (WIP) and "Sold Not Installed" jobs to ensure nothing falls through the cracks.
  • Track daily revenue goals using the "Collecting Today" tab and communicate results to leadership.

    • Job Monitoring & Support

  • Check in with installers at least twice per day (11 : 00 AM and 2 : 00 PM) to track progress.
  • Flag potential delays early and notify the production manager immediately.
  • Ensure installers understand collection expectations at job completion.

    • Operational & Administrative Duties

  • Track daily installer and service tech hours; verify with GPS / Lytx when necessary.
  • Prepare weekly overtime reports and communicate findings with management.
  • Maintain the callback tracker with detailed logs of service issues and resolutions.
  • Process purchase orders (POs) for field purchases (Home Depot, Lowe's, etc.).
  • Prepare and distribute weekly commission sheets after confirming profitability through the Profit Planner.
  • Manage uniform sizing and distribution for new hires.

    • What We're Looking For

  • Strong communicator with excellent phone presence.
  • Highly organized, detail-oriented, and proactive.
  • Comfortable managing multiple moving parts and escalating issues when needed.
  • Familiarity with ServiceTitan or similar job management software (preferred, but not required).
  • Previous experience in construction, service, plumbing, or home improvement industry is a plus.

    • What You'll Get

  • Competitive pay - $50,000 per year with performance-based incentives
  • Benefits package (health, dental, PTO, etc.).
  • A leadership team that values accountability, efficiency, and career growth.
  • The chance to make a direct impact on customer satisfaction and company performance.

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