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Studio Sales Team Lead - Carytown

Studio Sales Team Lead - Carytown

CITYROWRichmond, VA, US
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Cityrow Sales Team Lead

Cityrow is looking for a highly motivated, confident, and people-focused leader to assist in managing our sales teams in our Richmond, Virginia studios. The Studio Sales Team Lead is responsible for creating a client-focused, positive environment and is devoted to maximizing the studio revenue and occupancy. This position offers the potential for career growth.

Responsibilities

Staffing :

  • Assist in planning and execution of all aspects of staffing for the front of studio, including recruitment, hiring, training, and evaluation as necessary
  • Optimize and publish the Studio Team schedule
  • Assist with all new hire paperwork and on-boarding
  • Monitor class performance and communicate any schedule changes with the Studio Team

Marketing :

  • Help coordinate on-going community outreach
  • Help promote Cityrow to new businesses
  • Assist owner establishing sales objective by team member
  • Ability to carry out studio promotions and events, if needed
  • In studio chalkboard management / maintenance
  • Assist coordinating seasonal studio decorations and window space maintenance

    • Team Development :

  • Foster and develop a high-performing Studio Team by assisting in training and motivating all employees to provide the highest level of customer service
  • Lead by example in all areas of communication, management, leadership, and service
  • Assist with holding monthly Studio Team meetings
  • Build a strong team environment

    • Customer Service :

  • Serve as a resource to the Studio Team for any client related questions
  • Resolve and attend to any client issues / requests
  • Focus on engaging with all guests, selling memberships, class packages, and product offerings

    • Operations :

  • Oversee daily operations of this studio
  • Assist in managing inventory of studio supplies and sales of merchandise
  • Ensure cleanliness standards are met and maintained.
  • Assist with ongoing maintenance on studio space and equipment as needed
  • Submit weekly performance reports to the Manager / Owner
  • Help oversee and process group / private bookings
  • Respond to Closing Emails when necessary
  • Handle member complaints
  • Work with senior management to ensure all policies and procedures are properly implemented

    • Qualifications

  • Business management experience in fitness, hospitality or wellness
  • Passionate about fitness, wellness and living a healthy lifestyle
  • Strong problem solving skills
  • Team leader and a self-starter
  • Ability to multitask, prioritize effectively, and delegate when necessary
  • Superior communication and interpersonal skills
  • Able to receive and give performance feedback effectively
  • Proficient in Microsoft Office (Word, Excel)
  • Part-time; weekend coverage required
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    Sales Team Lead • Richmond, VA, US

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