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COMMUNITY SUPPORT SPECIALIST
COMMUNITY SUPPORT SPECIALISTThe Management Association, Inc. • Olympia, WA, US
COMMUNITY SUPPORT SPECIALIST

COMMUNITY SUPPORT SPECIALIST

The Management Association, Inc. • Olympia, WA, US
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Job Description

Job Description

The Management Trust

Position Title : Community Support Specialist

Location : Lacey, WA at Jubilee (On-site)

Reporting To : General Manager

Status : Non-Exempt, Part-Time

Salary : $17.00-$21.00 Hourly DOE

COMPANY PROFILE :

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE :

The Community Support Specialist (CSS) is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to : partnering with Community Association Managers (CAMs), performing special projects / research, assisting the Division Compliance Inspector, and various coverage (i.e. phone).

JOB DUTIES AND RESPONSIBILITIES :

  • Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
  • Prepare and mail compliance notices produced from site inspections and / or as reported by the Senior CSS – (As needed)
  • Assist Compliance Administrator by conducting exterior inspections of homeowner change and / or improvement request to very specifications are in accordance with community standards - (As needed)
  • Assist with mailings to members of the communities
  • Oversee Lodge amenity stocking throughout shift – (check coffee bar, rooms are clear of debris, patio during warm month, etc.)
  • Maintain and file community / homeowner records
  • In coordination with Operations Manager, setup and maintain association information (Call-To-Action text, CC&R text, etc.) via the Company’s proprietary software program
  • Program Lodge access
  • Coordinate and file association facility reservations
  • Assist GM with meeting follow-up action items, including compliance letters (including one-offs)
  • Prepare notices, newsletters, flyers, and other documents for internal and external needs
  • Box / archive end-of-year documentation
  • Other duties and special projects as assigned

QUALIFICATIONS :

  • High School Diploma (or equivalent); Associate’s Degree preferred
  • Proficiency in administrative support – generally between 1-4 years, depending on the position level
  • Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
  • Conflict resolution skills
  • Ability to meet deadlines and address time-sensitive issues
  • Superior multi-tasking skills
  • Excellent written and verbal communication
  • Ability to provide high-level customer service with astute attention to detail and organization
  • Must be a team player
  • Ability to manage workflow amid shifting priorities
  • Willing to learn Company process and procedures, and learn / use proprietary software
  • Adaptable and dependable with a solid attendance record
  • Professional and respectful demeanor with all internal and external customers at all times

    • SPECIAL POSITION REQUIREMENTS :

  • Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

    • ESSENTIAL FUNCTIONS :

  • Use standard office equipment, including : computer, phone, copier / scanner, etc.
  • Be stationary for periods of time
  • Relocate up to (25) pounds
  • Travel to and from offsite locations

    • SUPERVISES OTHERS? IF SO, LIST :

  • None

    • SCHEDULE & TRAVEL :

  • Scheduled hours and days vary per business needs
  • This position may require occasional long hours to meet business needs

    • The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

    TMT reserves the right to modify this job description at any time based on business need.

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    Community Specialist • Olympia, WA, US