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Desktop Support Engineer

Desktop Support Engineer

SSi PeopleAlbuquerque / New Mexico
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Job Title : Desktop Support Engineer

Location : Albuquerque, NM

Job Responsibilities :

  • Deliver top-notch IT support to internal users, ensuring high customer satisfaction.
  • Set up and configure laptops for new employees and manage hardware deployments.
  • Collaborate with the Build Center team for timely hardware delivery.
  • Replace workstations for eligible users and manage IT equipment repairs.
  • Maintain accurate documentation and update customers on issue status.

Skills Required :

  • At least 5 years of experience in 2nd level IT support.
  • Strong customer service skills with a focus on customer success.
  • Proficient in MS Windows 10, OSX, iOS, MS O365, and mobile device management.
  • Experience with remote desktop tools, automation, and scripting.
  • Excellent communication skills for both technical and non-technical audiences.
  • Ability to thrive in a fast-paced, dynamic environment.
  • About SSi People :

    With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to dseliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here : SSi People Privacy Policy

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    Desktop Support Engineer • Albuquerque/ New Mexico