Regional Service Manager

Regional Service Manager

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer's needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries. Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

Essential Functions

• Provide a central point of contact within the region for all product service requirements for sales, vendors, and customers.
• Supervise all service personnel within the assigned region to ensure prompt, efficient, and effective installations, maintenance, and repair of equipment.
• Provide ongoing training / development of staff through coordinated training opportunities, annual performance reviews, and effective coaching / counseling.
• Maintain good relationships with customers and customer employees, resolve equipment problems and recommend corrective action and troubleshooting approaches when called upon to assist by service team in the field.
• Review, approve and submit service and expense reports presented by staff members.
• Work with National Parts & National Service Managers for long range planning and strategic events.
• Monitor quality of service being provided by establishing and maintaining effective customer relationships.
• Understand the department Profit and Loss Statement and create an annual budget.
• Review and follow-up on all negative customer survey's regarding the performance of your team.
• Utilize data to create reports for monitoring and measuring KPI's.

Qualifications

Skills and Abilities

Work Environment

Behaviors