Quality Assurance / Control Auditor (1st shift)

Quality Assurance Auditor

Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.

We're looking for a full-time Quality Assurance Auditor to join our 1st shift team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate has an eye for precision and shows strong attention to detail.

Full-time Schedule : Monday Friday, 5 : 00 am 1 : 30 pm.

Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles.

Essential Duties And Responsibilities

• Perform initial check and approval sign-off of new jobs using an internal checklist.
• Perform random and frequent quality control checks on work in progress throughout shift.
• Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
• Accurately log disposition of any postage errors for reconciliation purposes.
• Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
• Identify and recommend improvements to procedures and processes.
• Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
• Process mail piece fixes daily by replacing damaged statements with reprinted statements.
• Communicate all issues to QA Supervisor in a timely manner.
• Assist the Mail Services team with production as needed or requested.