Technical Support Engineer, Data Center

Immediate need for a talented Technical Support Engineer, Data Center . This is a 04+ Months Contract opportunity with long-term potential and is located in Council Bluffs, IA (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID : 25-86669

Pay Range : $70 - $73 / hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
• Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
• Review fleet data to identify issues associated with deployment / production and then create bugs to hand off to the correct partner teams for resolution.
• Gather and analyze manufacturing / field data within the data center environment to extract actionable insights and continuous improvement opportunities.
• Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
• Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

Key Requirements and Technology Experience :

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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