OPERATIONS EXPERIENCE LEAD

Job Description

Job Description

Salary : $18 / hr.

At LCM, play is serious businessand were on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day.

Job Summary :

The Operations Experience Lead is responsible for ensuring an exceptional and seamless visitor experience across all touchpoints of the Louisiana Childrens Museum. This position oversees daily operations in Visitor Services, Admissions, Welcome Desk, Store, Lobby, and Birthday / Group Experiences, while also actively facilitating play and learning in exhibits and outdoor environments. The Operations Experience Lead supervises frontline staff, drives sales goals, and models a culture of play and learning.

Responsibilities and Duties

Operations & Guest Services

• Oversee daily operations in Welcome Desk, Admissions, Lobby, Store, and Group / Birthday experiences.
• Manage and troubleshoot the POS system, ensuring accurate sales for admissions, memberships, birthdays, and retail.
• Ensure proper cash handling, register balancing, and financial accuracy.
• Monitor guest flow and provide direct support at entry, check-in, and throughout central visitor areas.
• Act as point of contact for guest concerns, offering real-time de-escalation and solutions.
• Ensure operational spaces remain safe, clean, and welcoming.

Play & Learning Facilitation

Staff Leadership & Development

Sales & Membership Growth

Collaboration & Support

Minimum Qualifications

Physical Requirements

Commitment to Diversity and Inclusion

The Louisiana Childrens Museum is committed to a diverse, inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates of all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities; while some offenses may be automatic disqualifiers, not all criminal history will disqualify a candidate.