Strategic Account Manager

Strategic Account Manager

Instawork's vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we're supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact.

Instawork, a digital marketplace that connects local businesses with skilled hourly professionals across the U.S., is seeking a Strategic Account Manager Enterprise Light Industrial with a proven track record of success to join our rapidly growing team. Reporting to the Director of Strategic Accounts, this role is a critical part of our Account Management team and is responsible for driving growth and retention with our largest enterprise partners. As a Strategic Account Manager, you'll work closely with senior leaders across warehousing, logistics, supply chain, and third-party logistics (3PL) companies. You'll serve as a trusted advisor, helping these organizations leverage Instawork to optimize workforce flexibility, scale operations, and meet business goals. This role blends relationship management, sales expansion, and strategic consulting to maximize impact for our partners.

Who You Are :

• Industry Expertise : 5+ years working with enterprise light industrial companies, such as supply chain, warehousing, distribution, or third-party logistics (3PL) organizations.
• Growth-Oriented : Proven track record in sales, account expansion, and revenue growthnot just retentionthrough new use cases, cross-sells, or large-scale adoption.
• Consultative Approach : Experience in a consulting capacity (either in-house or at a firm) with a focus on operational efficiency, workforce strategies, or labor solutions for light industrial businesses.
• Enterprise Sales Skills : 3+ years selling into the enterprise segment, with the ability to manage complex sales cycles and multiple senior stakeholders across large organizations.
• Relationship Builder : Ability to forge strong, trust-based relationships with executives, operators, and decision-makers within warehousing and logistics companies.
• Strategic Thinker : Adept at using data and industry insights to identify opportunities, build business cases, and drive expansion strategies.
• Execution-Oriented : A results-driven professional who thrives in a fast-paced environment, balancing relationship management with revenue accountability.
• Strong Communicator : Executive presence and excellent communication skills, with the ability to influence at all levels of an organization.
• Collaborative Leader : Works well cross-functionally, sharing partner feedback and contributing to a culture of success.
• Travel-Ready : Willingness to travel (~33%) to meet with enterprise partners onsite.

What You'll Be Doing :

For IL-based applicants :

Our Values :

About Instawork :

Founded in 2015, Instawork is the nation's leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economiesand we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we're doing it at scale.

Join our team to help us build something that matters! We're looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds. Ready to make an impact? Learn more at www.instawork.com / about.