Talent.com
Licensed Customer Service Rep - Madison

Licensed Customer Service Rep - Madison

The Auto Club GroupMadison, WI, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more

A DAY IN THE LIFE of a Field Insurance Service Representative

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

  • Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
  • Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
  • Take insurance payments (initial, installment, lapse, or reinstatement)
  • Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
  • Refer to agent when appropriate
  • Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
  • Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
  • Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
  • Fulfill, maintain and service insurance policies
  • Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
  • Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
  • Verify new business applications
  • Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
  • Process insurance and membership payments
  • Update electronic member information
  • Maintain filing systems and provide other general Agency support
  • HOW WE REWARD OUR EMPLOYEES

    Starting hourly wage of $23.00 - $25.50 per hour, based on experience

    WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

  • A Current Property & Casualty Insurance license
  • Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.
  • Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Provide a high level of customer-focused service
  • Service insurance policies and processing applications, renewals, and amendments
  • Respond to billing and coverage questions
  • Process monetary transactions; Taking payments
  • Promote the sales of insurance products and services using established guidelines
  • Present complex information in a clear and concise manner
  • Knowledge and Skills :

  • Analyze member / potential customer insurance needs and determine appropriate levels of coverage
  • Prepare appropriate rate quotations
  • Organize, plan and promote the sale of ACG insurance and membership products and services
  • Perform outbound service calls
  • Maintain accurate records
  • Insurance terminology
  • General insurance regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)
  • Work effectively in a team environment
  • Work independently, with minimal supervision
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Proficient in using Microsoft Office products
  • Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work under pressure in a high volume, fast paced customer service environment
  • Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
  • Work Environment

    Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    serp_jobs.job_alerts.create_a_job

    Customer Service Rep • Madison, WI, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    LoanMax Title LoansJanesville, WI, US
    serp_jobs.job_card.full_time
    Job Title : Customer Service Representative.Location : 2403 Milton AveJanesville, WI 53545.LoanMax Title Loans is a leading provider of title loan services in the U. Since our founding in 1990, we'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Rep

    Customer Service Rep

    TradeJobsWorkforce53911 Arlington, WI, US
    serp_jobs.job_card.full_time
    Now hiring a Customer Service Rep, where you will respond to questions by phone, email, or in-person, provide friendly assistance to customers and team members, and manage simple records and enter ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Flexible and Remote- Client Service Rep

    Flexible and Remote- Client Service Rep

    Global EliteJanesville, Wisconsin, United States, 53545
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Are you ready to break free from the conventional 9-to-5 and design a life that truly reflects your ambitions? Here’s your chance to be your own boss, create your schedule, and live the life you’ve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Wireless Consultant - Retail Sales

    Retail Wireless Consultant - Retail Sales

    T-Mobile USA, Inc.Monroe, WI, United States
    serp_jobs.job_card.full_time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Automotive Service Advisor

    Automotive Service Advisor

    Blain's Farm & FleetVerona, WI, United States
    serp_jobs.job_card.full_time
    Company & Benefits Information.At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Airport Customer Service Rep

    Airport Customer Service Rep

    TradeJobsWorkforce53911 Arlington, WI, US
    serp_jobs.job_card.full_time
    This position is for a dedicated Airport Customer Service Rep, where you will manage simple records and enter information accurately, help organize and maintain a tidy workspace, and work with supe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Airport Customer Service Rep - Earn up to $27 / hr

    Airport Customer Service Rep - Earn up to $27 / hr

    TradeJobsWorkforce53911 Arlington, WI, US
    serp_jobs.job_card.full_time
    Join our team as a Airport Customer Service Rep, where you will learn company products and services to better assist others, coordinate with other departments when needed, and help organize and mai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Outside Sales Rep

    Outside Sales Rep

    United RentalsDeForest, WI, United States
    serp_jobs.job_card.full_time
    If you’d like the chance to make your mark with the world’s largest equipment rental provider,.As an Outside Sales Rep at United Rentals, you will be the voice and initial point of contact for our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Seasonal Tax Expert - Local

    Seasonal Tax Expert - Local

    IntuitCAMBRIDGE, WI, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel LPN / LVN - Long-Term Care - $1,176 to $1,304 per week in Baraboo, WI

    Travel LPN / LVN - Long-Term Care - $1,176 to $1,304 per week in Baraboo, WI

    TravelNurseSourceBaraboo, WI, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with LRS Healthcare to find a qualified Long-Term Care LPN / LVN in Baraboo, Wisconsin, 53913!. Ready to start your next travel adventure? LRS Healthcare offers a full b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Customer Service Rep

    Remote Customer Service Rep

    TradeJobsWorkforce53502 Albany, WI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We have an opening for a Remote Customer Service Rep, where you will respond to questions by phone, email, or in-person, help organize and maintain a tidy workspace, and support returns and exchang...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Work From Home - Customer Service Sales - Madison, WI

    Work From Home - Customer Service Sales - Madison, WI

    EliteHire StaffingMadison, WI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us in a customer service and sales role as life insurance benefits advisor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    100% Work from Home- Service Rep / Sales

    100% Work from Home- Service Rep / Sales

    Global EliteJanesville, Wisconsin, United States, 53545
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Our company has moved to 100% virtual, work-from-home positions.This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic individuals...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Seasonal Tax Associate - Local

    Seasonal Tax Associate - Local

    IntuitCambridge, WI, US
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Assistant Automotive Service Center Manager

    Assistant Automotive Service Center Manager

    Blain's Farm & FleetMonroe, WI, United States
    serp_jobs.job_card.full_time
    Company & Benefits Information.At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Work From Home Union Benefits Rep

    Work From Home Union Benefits Rep

    Global EliteJanesville, Wisconsin, United States, 53545
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Our company has moved to 100% virtual, work-from-home positions.This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-drive...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Tax Associate - Local

    Tax Associate - Local

    IntuitCambridge, WI, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Tax Associate

    Tax Associate

    IntuitCambridge, WI, US
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Outbound Sales Rep - Salary + Uncapped Commission

    Outbound Sales Rep - Salary + Uncapped Commission

    Lamar Advertising CompanyJanesville, WI, US
    serp_jobs.job_card.full_time
    Are you in search of a workplace that thrives on community connections through advertising?.If so, we’d love to have you join our sales team! Our Lamar office in Janesville, Wisconsin is...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDashColumbus, WI, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days