Client Specialist

Client Specialist

This position is based in Hartford, Connecticut. Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost that's why we call ourselves Healthcare Warriors. We're committed to building diverse and inclusive teams more than 2,000 of us and counting so if you're excited about this position, we encourage you to apply even if your experience doesn't match every requirement.

We are seeking a highly motivated and client-focused professional to join our team as a Client Specialist. This role requires strong communication skills, the ability to work within structured workflows, and a commitment to delivering exceptional service. The ideal candidate will thrive in a fast-paced environment, demonstrate empathy when working with members and partners, and consistently meet service level agreements (SLAs) while helping to resolve complex issues efficiently.

What you'll do :

• Provide direct support to enterprise clients, external partners, and members, ensuring issues are resolved effectively and professionally.
• Maintain high levels of client satisfaction by adhering to established workflows, processes, and SLAs.
• Serve as a reliable point of contact for internal and external stakeholders, ensuring clear and consistent communication.
• Collaborate with cross-functional teams to identify and address root causes of issues.
• Communicate across all modes of contact, including phone, email, chat, and video, with professionalism and clarity.
• Support the tracking and resolution of client concerns using tools such as Microsoft Office and Salesforce.
• Exercise sound judgment when making timely decisions aligned with business goals and organizational culture.
• Manage time effectively to balance multiple priorities and meet deadlines.
• Participate in team meetings and contribute to process improvement initiatives.
• Work independently and take ownership of tasks with limited supervision.
• Other duties as assigned

What you'll bring :

Compensation : Competitive base and incentive compensation

Coverage : Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.

Retirement : 401(k) plan with up to 4% employer match and full vesting on day one.

Balance : Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

Development : Tuition reimbursement up to $5,250 annually, certification / continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.

Culture : Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.

Environment : A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24 / 7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know :

Phone Screen >

Online Assessment(s) >

Interview(s) >

Offer >

Background Check.

Reasonable Accommodation : Should you require reasonable accommodation(s) to participate in the application / interview / selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams : Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking / direct / tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.