Support Analyst, Portfolio Management System

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FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact

Join our innovative Support Analyst team focused on Portfolio Management systems, where you'll play a crucial role in efficiently managing onboarding projects for hedge funds and asset managers. You'll also engage in vital communication with external brokers to facilitate seamless trade execution. This hybrid position offers the flexibility to excel both onsite and remotely, combining collaborative teamwork with independent productivity. Be part of a team that's leading the way in shaping the future of portfolio management!

What You'll Do

• Technical Support : Provide first and second-level technical support for PMS users, addressing queries, resolving issues, and escalating complex problems to implementation and development teams as needed.
• Issue Resolution : Troubleshoot and resolve technical issues related to trading, trade lifecycle, profit and loss and reporting functions within the PMS.
• Client Communication : Serve as a primary point of contact for clients, providing timely and effective support, and ensuring client satisfaction with the PMS.
• System Maintenance : Assist in maintaining system documentation, performing routine checks, and ensuring compliance with internal processes and regulatory requirements.
• Collaboration : Work closely with QA and development teams to identify and report system bugs and provide feedback on new features.

Required Skills

Desired Skills

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means :

FactSet is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner.

The budgeted amount range for this position in New York City is $74,000 - $85,000.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify.

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