Service Business Development Center (BDC) Representative

Overview

Join to apply for the Service Business Development Center (BDC) Representative role at Toyota Of Glendale

The Service Business Development Center (BDC) Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries and service requests. In addition, he or she performs clerical and administrative duties for the Service department.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales / service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Support online customers by setting appointments.
• Answer all incoming calls according to company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages from occupied personnel and notify them regarding pending messages.
• Address customer concerns and issues or escalate them as needed.
• Help with clerical / office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when needed personnel are not available.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Schedule shuttle pickups for service customers.
• Cover lunch breaks for Cashier.
• Performs other duties as assigned.
• Excellent telephone, writing and typing skills; strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a plus and bilingual ability is a plus.
• Must be engaging, inquisitive, curious with an over-aggressive / always willing to help attitude.
• Strong organizational and time-management skills; ability to multi-task and meet changing deadlines in a fast-paced environment.
• Friendly with high energy and a willingness to go above and beyond.

Qualifications

Seniority level

Employment type

Job function

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