Customer Service Associate

Responsibilities :

Represents the City of Kirkwood as the first point of contact for our utility customers and incoming businesses. Responsible for addressing inquiries from customers / citizens regarding Kirkwood Electric, Water, Sanitation, Parks & Recreation, Business Licensing, Accounts Receivables Billings, and general inquiries received on a daily basis via phone and in-person. Bills and collects in excess of thirty million dollars a year. Provides quality customer service for our customers / citizens. Responsible for collection and processing of all utility payments received by the city through the mail, drop box, online and in-person. Handles customer questions and concerns regarding utility bills and regarding connection and disconnection of utility services. Balances all payments received, accounts billed and cash drawer on a daily basis. Responsible for interpreting the business license ordinance and working with businesses and people with inquiries concerning the rules, regulations, and associated costs. Responsible for billing all accounts receivables for the City to include, but not limited to, landscape bags, cobra, school district resource officers, other municipalities.

Requirements :

High School Diploma or G.E.D. required. Strong bookkeeping and cash handling skills. Knowledge of business collection and billing procedures. Excellent oral and written communication skills and the ability to work with the public. Ability to respond to inquiries from both manual records as well as computerized databases. Strong organizational skills with an aptitude for details. Ability to work within established deadlines and operate office equipment such as computers, scanners, copiers, and fax machines in addition to Microsoft Office programs.

To apply : Complete this electronic employment application.

OR : A paper application can be picked up at Kirkwood City Hall, 139 South Kirkwood Road, 63122

OR : call to have one e-mailed, mailed, or faxed to you. Return paper applications to : Attn : Human Resources, at the address listed above.

PERSONS REQUIRING AN ACCOMMODATION TO APPLY FOR A JOB OPENING

SHOULD CONTACT HUMAN RESOURCES AT .

THE CITY OF KIRKWOOD IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY.