Senior Clerk

Job Title

Part-time / Non-Exempt

Under direction of a supervisor, performs a variety of administrative, technical, customer service, and clerical support work of moderate to advanced complexity. This position plays a key role in the department operations and requires specialized knowledge, skills, and abilities in assigned City department.

This is an advanced journey level clerical and administrative support position in the City. This class is distinguished from other clerical positions, as the position is responsible for exercising a higher degree of independence and procedural knowledge and performing varied and specialized administrative, technical, customer service and clerical support. This position may be assigned lead responsibility over other staff.

Examples of Duties

Provide information to the public and other department staff regarding City programs, services, policies and procedures.

Assist customers with business transactions, including completion of required forms and receiving payments. Respond to inquiries and disputes from public, providing resolutions.

Provide assistance to department management in the implementation of department programs, systems, procedures, and methods of operations.

Prepare and process financial transactions including invoices and requisitions. Performs a variety of simple arithmetic calculations related to department business.

Prepare, proofread and edit a variety of reports, letters, memos, forms, flyers, handouts and documents, with accuracy.

Communicate and interact with City vendors, personnel and the general public in person, over phone and / or by e-mail.

Order, distribute and maintain office supplies equipment.

Develop, implement and maintain various record keeping systems and controls for ensuring accuracy of forms, records, documents and files.

Receive, review, sort and route mail, messages and telephone calls to City divisions and / or departments. Prepare bulk mailings.

Train, coordinate and lead the work of staff.

Compile and review timesheets for accuracy and payroll processing in accordance with payroll procedures.

Schedule, coordinate and arrange meetings, appointments, trainings, conferences and workshops. Prepare agendas, handouts, worksheets and minutes.

Perform other duties as assigned period.

Typical Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities. Any combination of education and / or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance.

Knowledge of :

• Principles and practices of office clerk.
• Office practices, organization and procedures.
• Basic grammar, punctuation and math.
• File maintenance and record keeping systems.
• Procedures, policies, laws, rules, codes and regulations related to assigned section.
• Basic business and report writing skills.
• Basic principles of problem solving and supervision.
• Personal computer, office suite software and automated cashing system.
• Effective training skills.
• Effective customer service skills and telephone etiquette.

Ability to :

Education and / or Experience : Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be : Graduation from High School or equivalent. An Associate's Degree is preferred. Five (5) years of increasingly responsible experience performing administrative, financial, technical and / or customer service duties, including two years of recent work experience at journey-level working with the public. An Associate's Degree from an accredited college or university in Business, Finance, Public Administration or closely related field may be substituted for two (2) years of required experience. A valid State of California Class C Driver's License is required.

Supplemental Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display. The noise level in the work environment is usually moderate.