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Customer Service Support Operator

Customer Service Support Operator

VirtualVocationsTopeka, Kansas, United States
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A company is looking for a Virtual Store Support Operator.

Key Responsibilities

Provide front-line customer service by answering calls, returning voicemails, and responding to emails

Assist customers with proof of purchase inquiries, returns, and exchanges while documenting interactions in a case management system

Collaborate with store leadership and other departments to resolve customer concerns and improve service delivery

Required Qualifications

High school diploma or GED; minimum of 2 years related experience or equivalent combination of education and experience

Availability to work any shift between Monday-Friday 9 : 00am-6 : 00pm EST and holidays

Typing speed of at least 45 words per minute

Ability to thrive in a fast-paced, ever-changing environment

Regular, dependable attendance and punctuality

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Customer Service Support • Topeka, Kansas, United States

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