Lab Specimen Resolution Specialist - Inpatient

LabCorp is seeking a Client Services Account Rep to join our team. This non-remote position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.Work Schedule : Monday – Friday, 10 : 00am - 6 : 30pm. Every 5th Weekend. NO holidays. Work schedule will vary but will work 8 hour shifts.

Work Location : Ascension Columbia St. Mary's in Milwaukee, WIBenefits : Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including : Medical, Dental, Vision, Life, STD / LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.

Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job ResponsibilitiesAct as a liaison between LabCorp, the customer base and patientsResolve routine customer requests with products or services via inbound, outbound calls, or the InternetSpeak with customers in a courteous, friendly, and professional manner using protocol proceduresInquire, clarify, and confirm customer requirements and understanding of the solutionProvide additional customer education and information as neededWork in multiple databases to research complex issues and questionsNotify clients of test results in a timely and accurate mannerReview test forms for accuracy and report any discrepanciesParticipate in activities designed to improve customer satisfaction and business performancePerform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA complianceRequirementsHigh School Diploma or equivalentMinimum 2 yrs experience working in a clinical lab environmentPrevious experience in a customer service roleExperience working in a contact center / call center environment is preferredPrior healthcare industry, such as a physician's office or a hospital highly is a plusKnowledge of Microsoft Office suite is requiredStrong verbal and written communication skills and excellent ability to listen and respondMust be courteous with strong customer service orientationExcellent multitasking abilities requiredMust be able to work independentlyStrong flexibility and the ability to manage and adapt to changing priorities quicklyIf you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Labcorp is proud to be an Equal Opportunity Employer : Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.