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Operations Manager
Operations ManagerTenet Healthcare • Washington, DC, US
Operations Manager

Operations Manager

Tenet Healthcare • Washington, DC, US
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Collections Manager

Job Summary

Responsible for managing a collections department including staffing, training, and strategy.

Essential Duties And Responsibilities

Include the following. Others may be assigned.

  • Reviews monthly reports that are prepared by site management, surfaces relevant issues, analyzes and develops corrective action plans.
  • Oversees hiring in the region and provides training / coaching to branch supervision.
  • Ensures accurate and timely documentation of all work efforts on the required forms set forth by company policies and procedures.
  • Establishes procedures for daily operations (with input form site management)
  • Supervises, plans, organizes, and directs the daily activities of the department and its collection functions.
  • Anticipates future changes / needs, creating strategic and operational plans for addressing them.
  • Resolves corporate interface problems which cannot be resolved at the supervisory level.
  • Develops operational targets in collaboration with site management.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles) 2 3 Supervisors, 3-4 Support Staff

Indirect Reports (titles) 15-20 Collectors and Account Specialists

Knowledge, Skills, Abilities

  • Advanced knowledge of healthcare A / R
  • Excellent working knowledge of Patient Financial Services operations with specific focus on collections
  • Proficient in Microsoft Office (Word and Excel)
  • Advanced writing skills
  • Ability to provide advanced customer service
  • Ability to plan and implement process improvements
  • Ability to train and coach staff
  • Ability to multi-task
  • Strong leadership and organizational skills

    • Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and / or any future required vaccines and screenings.

    Education / Experience

  • High School diploma or equivalent
  • 4-year college degree in Healthcare Administration, Business preferred
  • 5 7 years management experience in credit / collections (Healthcare or related industry preferred)

    • Physical Demands

  • Must be able to work in sitting position, use computer and answer telephone

    • Work Environment

  • Call Center environment with multiple workstations in close proximity

    • As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

    Compensation and Benefit Information

    Pay : $72,509.00 - $108,763.00 annually. Compensation depends on location, qualifications, and experience.

    Management level positions may be eligible for sign-on and relocation bonuses.

  • Conifer offers the following benefits, subject to employment status :
  • Medical, dental, vision, disability, life, and business travel insurance
  • Paid time off (vacation & sick leave) min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.
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    Operation Manager • Washington, DC, US