Order Processing Assistant

Job Description

Job Description

Benefits :

• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Job Title : Order Processing Assistant

Company : Window World of Indianapolis

About Us : Window World is Americas #1 exterior remodeler. We install energy-efficient windows, doors, siding, and more for homeowners throughout Indianapolis, Indiana. We are committed to delivering exceptional customer experiences and innovative solutions. We pride ourselves on our dedication to quality, reliability, and customer satisfaction. As we continue to expand our operations, we are seeking a skilled and motivated individual to join our team as an Order Processing Assistant. We are looking for someone dedicated to establishing a long-term career with our company, as opposed to those seeking short-term employment.

Job Summary : The Order Processing Assistant plays a crucial role in ensuring the efficient and accurate progression of customer orders from initial contract through to completion. This position requires strong organizational skills, meticulous attention to detail, and a customer-focused approach to manage various administrative, communication, and data management tasks. The assistant plays a crucial role in maintaining seamless operations and delivering a positive customer experience across multiple channels.

Key Responsibilities :

Assists with the verification, processing, and confirmation of all new and remake customer orders.

Serves as a primary point of contact for customer inquiries, providing prompt and effective support across various channels, including phone, email, chat, and in-person.

Processes customer payments.

Collaborates effectively with team members and other departments to achieve collective goals.

Qualifications :

Schedule : This is a full-time position, Monday through Friday, 8 : 00 AM to 5 : 00 PM.

Physical Demands : This is primarily an office-based role, requiring prolonged periods of sitting / standing at a desk and extensive computer use. Occasional light lifting (up to 25 lbs) may be required.

Benefits :

Window World of Indianapolis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.