Job Description
Job Description
JOB TITLE : Service & Bar Manager
REPORTS TO : General Manager
LOCATION : Whos On Layton Milwaukee, WI
JOB TYPE : Full-Time
ABOUT US
Cream City Concepts is Milwaukees premier hospitality group, known for creating engaging entertainment spaces, serving excellent food and drinks, and offering cozy Airbnb accommodations. Our portfolio includes popular destinations like Who's on Third, Whos on Layton, Oak Barrel Public House, and Third Street Properties. As we continue to grow, we are looking for experienced leaders who are passionate about hospitality and ready to take the next step with a company that values excellence, teamwork, and innovation.
ABOUT THE ROLE
The Service Manager plays a vital role with ensuring consistent, high-quality service and operations in the Front of the House (FOH), while maximizing profitability, ensuring staff accountability, and maintaining customer satisfaction.
This position is ideal for someone who thrives in a fast-paced environment, leads by example, and is passionate about delivering excellent hospitality. We are looking for Full-Time availability, non-exempt reporting directly to the GM. The position consists of serving, bartending, and floor managing shifts when assigned.
KEY RESPONSIBILITIES
Opening Duties
- Conducts pre-shift inspection of restaurant FOH areas : cleanliness, stock levels, equipment functionality, menus
- Ensures Pop Menu & POS systems are updated and operational i.e. : Correct menu items, 86d items and back in stock items
- Checks inventory levels : replenishes / stocks where needed with the correct amounts and products (including the FOH kitchen stations)
- Assists GM in completing the Business Staffing Analysis as needed
- Reviews the Manager Plans, Daily Floor Plans & Cut Plans with GM and staff
MOD Duties
Runs in-person pre and post shift meetings to brief restaurant staff on daily specials, promotions, or any other changes & expectations for the dayPosts in Sling throughout the shift including important staff messages, shift meeting recaps, completed opening and closing checklistsContributes and attends manager meetingsOversees and manages the daily and weekly side work checklists, ensures opening and closing side work is getting done efficiently and to standardMonitors and ensures excellent service & food quality are meeting standardsTable touches multiple times during the shift (bar or floor managing)Addresses customer complaints promptly and professionallyReviews and helps manage the Bevinco score (tracking and posting)Performs menu tests, pour-tests and tracks staff resultsEnsures compliance with health, safety, and alcohol service lawsClosing Duties
Logs sales, stock usage, and any discrepancies i.e. PC tracking, Deposit Tracking, Receipts TrackingOrganizes the deep cleaning of FOH areasLocks up following set procedures and posts the completed closing checklistBAR MANAGEMENT RESPONSIBILITIES
Oversees all bar operations including drink quality, speed of service, and cleanlinessMonitors Bevnco scores, places orders as needed, and monitors the spill logsEnsures compliance with all alcohol service laws and internal policiesDevelops and maintains drink menus, including seasonal specials and promotionsINVENTORY MANAGEMENT
Places orders with approved suppliers (Boelter / Coffee); monitor deliveries for accuracyTracks expirations dates and rotate stock using FIFO (First In, First Out)STAFF MANAGEMENT
Assists in the interviewing processCultivates designated training team for new staff members and assists in creating training guidelinesOversees onboarding and development of FOH new hiresAssists in performance evaluations (30 days, 60 days, 90 days)Addresses staff underperformance with GMAssists in write-ups and coaching staffFosters a positive and productive work cultureWorks with the GM to come up with staff incentives and contestsMENU & PROMOTIONS
Collaborates with GM and marketing for seasonal menu updatesAnalyzes sales reports to evaluate drink performance and report it back to GMMonitors promotions, happy hours, or themed events and provides feedback to the GMMAINTENANCE, SAFETY, & REPORTING
Ensures all FOH equipment is serviced and in good working conditionMaintains a safe environment for both staff and patronsReports any incidents or equipment malfunctions to the GMQUALIFICATIONS & REQUIREMENTS
1-2 years of restaurant management or supervisory experience or several years in roles like bartender, server or shift leaderCritical thinking and problem resolution skillsKnowledge of both FOH and BOH operationsMultitasks and works well under pressureNatural leader who can inspire, coach, and hold others accountableExcellent customer service, problem-solving, and organizational skillsOutstanding communication and interpersonal skillsKnowledge of health and safety regulations and compliance standardsTeam player who is flexible and is driven to be an example to the staffProblem-solver who takes initiative and ownership of challenges and outcomesHas a desire to grow within Cream City Concepts and is willing to take on additional responsibilities over timePassionate about hospitality, community engagement, and company growthQualified candidates must be legally authorized to work in the United StatesFlexibility to work evenings, weekends, and holidaysEQUAL OPPORTUNITY EMPLOYER
The policy of the company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the manager. The job description does not constitute a contract of employment, and the position remains at-will.
