Operational Excellence Director

Director Of Operational Excellence (Resource & Capacity Operational Lead)

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status : Regular Full Time

Work Shift : Day (United States of America)

Compensation Range : The base pay scale for this position is $112,000.00 - $170,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to : scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What You Will Be Doing

The Director of Operational Excellence (Resource & Capacity Operational Lead) is primarily responsible for the daily management and optimization of outpatient and procedural block capacity. This leader ensures operational realities and clinical needs are addressed in real time, working closely with physicians and operational leaders to make timely schedule adjustments, solve capacity problems, and implement governance-approved policies and procedures. This role serves as a key liaison between governance, front-line operations, and clinical stakeholders. The Director will report directly to the Sr Director of Capacity Planning.

The Director will own and drive projects to completion with specific tasks including but not limited to : development and presentation of leadership-ready materials, design of change management and communication plans, facilitation of discussions with multiple stakeholders, mentoring and training junior staff members, design and execution of analytics, and building complex models to inform decision-making and performance improvement. To this end, the Director will leverage analytical, strategic planning, project management, change management, and communication skills to ensure project success.

Key Responsibilities

• Daily Management of Outpatient Block Capacity

Act as the centralized day-to-day operational owner of outpatient session block schedules.

Serve as the primary operational partner for physicians and clinical leaders, ensuring that schedule changes support both provider preferences and organizational objectives.

Collaborate with governance committees to communicate issues from daily operations, recommend policy or guideline changes, and ensure the consistent implementation of governance decisions.

Monitor and report on key metrics related to schedule utilization, patient access, and operational efficiency.

Education - Required

Skills & Experience Required

Skills & Experience Preferred

Non-Discrimination Policy : Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.