SOFT SERVICES MANAGER

Job Description

Job Description

Position Title : SOFT SERVICES MANAGER

Location : Aurora, CO

Salary : $100,000 - $110,000

Pay Grade : 14

Other Forms of Compensation : None

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

The Facility Manager, Soft Services - Provides support to the Program Manager / Unit Director / Resident Regional Facility Director to provide excellent customer service to our corporate client.

We are looking for an experienced Soft Services Manager to join our dynamic facilities management team. In this role, you will assist in enhancing the operational functionality of our client’s physical plant, ensuring a safe and efficient workplace for all our employees. Your contributions will play a vital role in supporting our organizational goals and ensuring a successful results driven facility department program. This position requires a motivated individual to function as a liaison between Client and ESFM Facilities Teams and engage with Client Workplace Experience, Logistics and Production teams as needed. You will collaborate with these and other various departments to manage facility related programs and support our commitment to sustainability and operational excellence in a manufacturing environment. This position is critical in ensuring sustainable high-quality cleaning and housekeeping in a production environment. Minimize dust and contamination in production, logistics, food service and general support and administrative spaces.

This position is critical to support and assist in the creation of long- and short-range work plans in support of the Clients’ manufacturing objectives. Assisting in the identification, development, implementation, sustainment and compliance with Standard Operating Procedures (SOP’s) and various program elements. Assist in the deployment, employment and effective utilization of Integrated Work Management (IWMS) and / or Computerized Maintenance Management (CMMS) Systems. Manages Asset Information accurately. Manges vendor service agreements, schedules, and performance.

Qualifications

Key Responsibilities :

Directly manage in-house or third-party soft service providers including but not limited to janitorial, landscaping, snow removal, trash & recycling, waste management, pest control, mail / shipping and general customer service reception.

Develop and maintain a strong working relationship with our client.

Responsible for the overall direction, coordination, and evaluation of personnel. Ensures that all required paperwork and reports are submitted accurately and on time.

Interact with customers / clients daily to obtain feedback on services and special needs.

Responsible for the Client soft service budget. Provide financial reporting as required.

Assist in vendor contract development and procure goods and services through Compass and Client systems.

Manage requisitions and POs and receipt invoices upon delivery or completion of work.

Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.

Work closely with the Hard Services Facility Manager on day-to-day operations and assist the Unit Director in planning the team’s goals and objectives.

Ensure appropriate follow-up with customers.

Continuously improve processes, systems, and overall client satisfaction.

Establishes work standards and work processes.

Plans, organizes, directs, coordinates, and supervises functions and activities of the department.

Evaluate and justify supplies, equipment and purchases as needed.

Maintains records and statistics for administrative and regulatory purposes.

Establishes and implements policies and procedures for departmental operations.

Encourages and nurtures associate creativity and innovation within the ESFM and client IFMS program.

Ensures compliance with all regulatory agencies.

Demonstrates and promotes ESFM IFM culture, values, and management philosophy.

Demonstrates quality leadership in meeting performances plans.

Ensure proper staffing. Develops and maintains job descriptions and training programs for department staff.

Encourages staff to participate in education programs.

Communicates and ensure all employees are aware of any / all site objectives and plans.

Works collaboratively with the Site HSE Manager and attends and conducts safety meetings conducted by HSE.

Maintains all Safety requirements for Staff members and ensures Safety Reports.

Measure customer satisfaction and implement action plans for areas below standard.

Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability, and increased efficiency.

Ability to manage stressful situations in a calm, courteous, and efficient manner.

Ensures staff compliance with emergency response procedures and contingency plans.

Qualifications :

Minimum of 3 years soft services industry experience

Progressive supervisory experience, excellent written and verbal communication skills

Solid understanding of facilities management to include janitorial, mail, S&R, landscaping / snow removal, pest control, waste management, vendor management service delivery.

Strong management and organizational skills

Strong Skills in Excel, PowerPoint, Word, MS Teams

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID : 1466990

ESFM

Jenah Freeman