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Technical Support Engineer

Technical Support Engineer

Piper CompaniesMorrisville, NC, US
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Piper Companies is hiring a Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will need to be a proactive and customer driven individual that can take support to the next level. The Technical Support Engineer will need to sit on site 2 days per week in Morrisville, NC.

Responsibilities for the Technical Support Engineer :

  • Serve as the frontline technical expert for our Data Security Platform, delivering exceptional support across SaaS and hybrid environments.
  • Triage, troubleshoot, and resolve complex issues related to networking, cloud infrastructure, and application security.
  • Proactively identify and mitigate potential threats before they impact customers using tools like ADX and Grafana.
  • Partner with Engineering, Product, and Customer Success teams to influence product improvements and ensure seamless escalations.

Requirements for the Technical Support Engineer :

  • Hands-on experience with SaaS platforms and cloud architectures (AWS, Azure, GCP).
  • Solid understanding of IAM solutions (e.g., Okta, Azure AD, AWS IAM).
  • Strong foundation in networking protocols (TCP / IP, DNS, SSL / TLS) and security infrastructure (firewalls, VPNs, IDS / IPS).
  • Proficient in log analysis and root-cause troubleshooting across diverse environments.
  • Experience managing security challenges in multi-tenant SaaS environments.

    • Compensation for the Technical Support Engineer :

  • $80,000 - $85,000
  • Full Comprehensive Benefits : Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by law

    • LI-AG1

    HYBRID

    Keywords : SaaS Support, Cloud Architecture (AWS, Azure, GCP), Identity and Access Management (IAM), Network Protocols (TCP / IP, DNS, SSL / TLS), Firewalls, VPN, IDS / IPS, Log Analysis (ADX, Grafana), API Security, Secure Configuration Management, EDR / XDR tools, Scripting & Automation, Root Cause Analysis, Incident Response, Troubleshooting, Analytical Thinking, Performance Monitoring, Diagnostic Tools, Cross-functional Collaboration, Customer Success, Technical Documentation, Knowledge Base Creation, Escalation Management, Stakeholder Communication, Customer-Centric, Effective Communicator, Critical Thinking, Time Management, Adaptability, Resilience Under Pressure, Growth Mindset, Strategic Problem Solver, Team Leadership

    This job opens for applications on 8 / 15 / 2025. Applications for this job will be accepted for at least 30 days from the posting date.

    J-18808-Ljbffr

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    Technical Support Engineer • Morrisville, NC, US

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