Director, Workforce Management

Workforce Optimization Manager

Responsibilities :

• Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
• Define key metrics to provide managers with a solid understanding of business performance
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans
• Analyze and manage associate training and certifications, adjusting as needed to ensure staffing levels are achieved
• Establish reporting methods around key metrics related to WFM and ensure KPI's are met
• Serve as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades
• Work with internal audit, HR, and management teams to ensure compliance standards are being met
• Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.