Case Manager I-III CoC [1372]

Texas Panhandle CentersAmarillo, TX, US

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Job Description

Position : Case Manager I-III CoC [1372]

Program : Amarillo, Texas – PESC Continuity of Care (CoC)

Salary range :

Case Manager I : $40,809.60 Annually

Case Manager II : $43,305.60 Annually

Case Manager III : $46,009.60 Annually

Shift available : Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities :

Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
Part of TPC's Rural Mobile Mental Health Team and will provide routine case management, skills training, psychosocial rehabilitation, treatment planning, assessment, & care coordination services to clients in their own communities, homes, or other location of the client's choosing
Travel across the 21 counties of the Texas Panhandle to assist and manage a caseload of people who have been recently discharged from psychiatric hospitalization or at-risk of hospitalization
Travel is required within TPC's 21 county catchment area daily to provide treatment services. Our regional clinics are in Borger, Clarendon, Dumas, Hereford, Pampa, & Perryton.
Work alongside other TPC providers in the rural areas to identify clients most in need of intensive services. Some of these clients will be returning to the rural communities after psychiatric hospitalization and are in need of ongoing mental health treatment and support.
Focus on learning rural resources and providing outreach to improve access to care
Visit hospitals to meet with clients, establish care plans, and continue providing care after the clients are discharged and move back into their community
All services will be provided using evidence-based practices that are person-centered and trauma-informed
Need to have the skills necessary to build rapport and establish trusting relationships with clients right after a crisis situation
Introduce clients to a range of services offered by TPC and other community services and will provide care coordination to facilitate access to these resources
Participate in multidisciplinary team meetings and case staffing's to develop treatment approaches that best fit the needs of the client
Maintain same day next day documentation requirements and a 95% or higher compliance average for all individuals served
Other essential functions and tasks necessary to carry out the purposes of the position will be required
Adheres to TPC Business Code of Conduct and reports concerns if ethical and / or business standards defined in the code are compromised

Minimum qualifications to be successful in job :

Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing

For Case Manager I, no experience required

For Case Manager II, minimum one (1) year of experience in behavioral health case management

For Case Manager III, minimum two (2) years of experience in behavioral health case management

Graduate work in a related field may be substituted for up to one (1) year of experience

Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents : www.texaspanhandlecenters.org / careers

Must have a valid Texas driver’s license and be insurable under agency vehicle policy

Must be 18 years of age or older

Preferred qualifications to be successful in the job :

Previous experience in mental health crisis de-escalation and intervention

Understanding of person-centered and trauma-informed care principles

Ability to build rapport quickly and effectively with individuals from diverse backgrounds

Excellent communication, interpersonal, and conflict resolution skills

At TPC, passion and meaningful work are rewarded! We offer employees :

Click here for TPC’s FY2026 Summary of Benefits

501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness

Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision

Employer paid life insurance (1.5 times employee’s salary)

Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan

Paid time off – PTO accrual, Holidays

One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment

Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan

Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video

Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone

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Case Manager • Amarillo, TX, US