Genesys Cloud EngineerVirtualVocations • Springfield, Massachusetts, United States
Genesys Cloud Engineer
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Genesys Cloud & AI Engineer to design, implement, and maintain customer engagement systems.
Key Responsibilities
Design and implement customer engagement solutions using Genesys Cloud and AI technologies
Develop custom integrations and applications to enhance Genesys Cloud functionality
Troubleshoot complex Genesys Cloud and AI system issues
Required Qualifications
3+ years of experience in Genesys Cloud system design and implementation
Deep understanding of routing, WFM, and reporting modules
Experience with custom development and integrations
Ability to work cross-functionally with data and IT teams
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Cloud Engineer • Springfield, Massachusetts, United States
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