Customer Service

Front Desk Assistant

Greenridge Recreation Center is seeking a dynamic individual to join our front desk. This individual will perform work of moderate difficulty in assisting internal and external customers with requests for information or services and in resolving customer requests, complaints, or problems; maintains customer accounts and interprets center policies and procedures. Work is performed under general supervision, often using independent judgment to resolve situations. Performs related work and other duties as assigned. Shift Hours and / or Days Worked : Mondays : 3 : 45pm-7 : 15pm Tuesdays : 3 : 45pm-7 : 15pm Wednesdays : 11 : 45am-4 : 00pm Thursdays : 11 : 45am-4 : 00pm Sundays : 11 : 45am-5 : 15pm Hours Required for the position : 20 hours per week

Essential Job Functions :

• Delivers uncompromising customer service responding immediately to customer requests, inquiries, and concerns.
• Works directly with the public in person and on the phone demonstrating good communication skills in a warm and friendly manner.
• Provides information regarding services offered and assists customers, sometimes dealing with difficult situations or people.
• Performs related administrative work including data entry and record keeping. Reviews various reports and edits to ensure accuracy.
• Sells and / or upgrades center memberships, takes program registrations and assists customers with facility rentals.
• Provide customers with product and service information regarding the facility.
• Sells and / or upgrades center memberships, takes program registrations and assists customers with facility rentals.
• Collects fees and conducts point of sale transactions while following all applicable policies and procedures governing revenue collection, cash handling and end of day reconciliation.
• Performs inventory of front desk office supplies.
• May work varied shifts to accommodate customers and facility.

Requirements / Preferences :

Education : Required : Completion of the tenth grade in High School.

Experience : Preferred : One (1) to two (2) years of customer service experience (could be in a variety of settings).

Certifications / Licenses : Required : Upon employment may be provided training for certification in CPR and First Aid.

Knowledge, Skills and Abilities :

Additional Requirements :

Must be 16 years of age or older. Must be able to work a flexible schedule.

Supervisory Responsibilities :

None