(USA) Store Lead

Position Summary

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service. Ensures customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Builds relationships with associates to ensure proper feedback and answering questions or providing information to customers and associates.

Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved. Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales. Creates and implements plans to improve the financial performance of the facility. Creates budgets to align with business needs and analyzes economic trends and community needs for budget forecasting.

Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community. Acts as the representative for the company, presenting the companys perspective to various external organizations, following the companys media guidelines, and promoting company-sponsored programs, events, and sustainability efforts to associates and the local community.

Directs facility operations by setting the standard for appropriate service levels, teaching and developing effective merchandise presentation, for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community, providing direction and guidance on executing company programs and strategic initiatives, ensuring quality assurance standards, and overseeing safety and operational reviews.

Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, delegating business objectives effectively, and developing qualified associates to meet staffing needs and achieve company growth potential.

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress, and adjusting performance accordingly. Develops contingency plans and demonstrates adaptability and supports continuous learning.

Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations. Provides recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events.

Respect the individual : Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Respect the individual : Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the individual : Attracts and retains the best talent, empowers and develops talent, and recognizes others contributions and accomplishments.

Act with Integrity : Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving.

Act with Integrity : Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members : Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members : Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence : Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Strive for Excellence : Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $80,000.00-$100,000.00 plus differential to meet legislative requirements, where applicable. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)

Minimum Qualifications

1 years general management experience to include financial accountability. 2 years of college; OR 1 years retail experience and 1 years experience supervising 10 associates / employees; OR 2 years general work experience and 1 years experience supervising 10 associates / employees. For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, general work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

7800 Smith Rd, Denver, CO 80207-1719, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.